Store Manager/ Majorica Aeropuerto Madrid T4

MAJORICA Jewelry; Madrid; Sur place; EUR 40 000 - 60 000; Plein temps

Avantages offerts par ce poste

Employee discounts

Brand benefits

Résumé du poste

Majorica Jewelry in Madrid seeks a Store Manager to lead the boutique's overall performance, elevating client experience, team development, operations and commercial results.

You will inspire the team to deliver a premium, personalized experience while driving business performance and shaping a store culture aligned with the brand values.

Qualifications

• Previous experience as Store Manager or Assistant Store Manager in premium or luxury retail.
• Strong leadership and coaching capabilities.
• Commercial mindset with analytical awareness.
• Passion for client experience and team development.
• Excellent communication and organizational skills.

Responsabilités

• Lead, inspire and develop the boutique team.
• Set clear objectives and monitor store performance.
• Coach the team on client experience, storytelling and sales techniques.
• Foster a positive, collaborative and performance-oriented culture.
• Support onboarding and development of new team members.
• Ensure an exceptional and consistent client experience.
• Drive clienteling initiatives and relationship-building actions.
• Develop the store client base and CRM engagement.
• Lead by example on the sales floor.
• Drive sales, productivity and KPI performance.
• Identify opportunities to improve boutique results and client engagement.
• Ensure excellent execution of launches, activations and campaigns.
• Monitor business performance and implement action plans when needed.
• Ensure operational excellence and compliance with company standards.
• Oversee stock management and inventory control.
• Ensure visual merchandising standards are maintained.
• Guarantee smooth day-to-day boutique operations.

Connaissances

Leadership

Coaching

Clienteling

Bilingual: Spanish/English

Description du poste

About Majorica

Founded in Mallorca in 1890, Majorica is a jewelry house known for its pearl heritage, Mediterranean identity and contemporary elegance.

At Majorica, retail is built around emotion, storytelling, product expertise and meaningful relationships with clients. We are currently evolving our retail experience and looking for leaders who combine commercial vision, operational excellence and strong people management skills.

The Role

As Store Manager, you will lead the overall performance of the boutique, ensuring excellence across client experience, team development, operations and commercial results.

You will inspire the team to deliver a premium and personalized experience while driving business performance and creating a strong store culture aligned with the values of the brand.

You will be responsible for leading the team towards achieving store objectives and business performance targets.

Your responsibilities will be:

Team Leadership

• Lead, inspire and develop the boutique team.


• Set clear objectives and monitor store performance.


• Coach the team on client experience, storytelling and sales techniques.


• Foster a positive, collaborative and performance-oriented culture.


• Support onboarding and development of new team members.

Client Experience

• Ensure an exceptional and consistent client experience.


• Drive clienteling initiatives and relationship-building actions.


• Develop the store client base and CRM engagement.


• Lead by example on the sales floor.

Commercial Performance

• Drive sales, productivity and KPI performance.


• Identify opportunities to improve boutique results and client engagement.


• Ensure excellent execution of launches, activations and campaigns.


• Monitor business performance and implement action plans when needed.

Operations

• Ensure operational excellence and compliance with company standards.


• Oversee stock management and inventory control.


• Ensure visual merchandising standards are maintained.


• Guarantee smooth day-to-day boutique operations.

What is important for the role

• Previous experience as Store Manager or Assistant Store Manager in premium or luxury retail.


• Strong leadership and coaching capabilities.


• Commercial mindset with analytical awareness.


• Passion for client experience and team development.


• Excellent communication and organizational skills.


• Fluent Spanish and English required.

What we offer

• The opportunity to join a growing international retail project.


• A premium retail environment with strong brand heritage.


• Professional development and leadership opportunities.


• A collaborative and people-focused culture.


• Employee discounts and brand benefits.