STORE MANAGER - Armani Outlet Las Rozas

Giorgio Armani; Las Rozas de Madrid; On-site; EUR 42,000 - 62,000; Full time

Job summary

Giorgio Armani seeks a Store Manager to lead our Armani Outlet Store in Las Rozas Village, Madrid. The role blends brand values with strong business acumen, delivering an exceptional client experience while driving sales, developing the team and guaranteeing operational excellence.

With a strong presence on the sales floor, the Store Manager will coach, provide feedback and foster a dynamic, collaborative, results-driven environment, overseeing CRM, Clienteling, stock, store operations and KPI

Qualifications

• Proven experience as Store Manager in luxury fashion.
• Strong leadership and people management skills.
• Excellent client service and CRM/Clienteling knowledge.
• Fluent Spanish and high level English.
• Based in Madrid or able to work regularly from Las Rozas Village store.

Responsibilities

• Sales & Business Management: Develop and implement action plans to achieve sales targets, deliver an exceptional Client Experience, analyze KPIs and ensure stock availability.
• Team Development & Management: Lead, motivate and develop the store team, manage recruitment, onboarding and performance feedback.
• Operations: Ensure policies, budget control, stock and back-office organisation, and accurate reporting.

Skills

Store Management

Leadership

CRM/Clienteling

KPI Management

Stock & Inventory

Visual Merchandising

Spanish Fluent

English Proficient

Tools

Microsoft Office

Retail management tools

Job description

The Armani Group is a leading company in the fashion and luxury sector, with more than 8,000 employees. Its three core brands – Giorgio Armani, Emporio Armani and A|X Armani Exchange – are active in all the world’s major countries, across many continents. With origins firmly rooted in Italy, but also with a cosmopolitan vision and culture, the company has grown since it was founded in 1975, expanding its offer from clothes and accessories to cosmetics, fragrances, eyewear, watches, jewellery, and furniture and furnishing accessories. Today, therefore, as well as being well known in the area of fashion, the Armani Group is also renowned in the sectors of interior design, food and beverage, and hotels and resorts.

Giorgio Armani has created a style that has, with remarkable consistency, continued to explore countless variations and possibilities over the years. It expresses a precise vision down to the most minute detail: a way of being and presenting oneself, certainly incorporating clothing and accessories, but also including gestures, ways, behaviours and attitudes; a style that goes beyond the sum of its parts, and well beyond what one wears.

Convinced that ethics and aesthetics must coincide, Giorgio Armani expresses fundamental and enduring values his clothes. He does so by creating timeless pieces that, enhanced by precious materials and artisanal craftwork, resist the whim of fleeting trends with their pure and essential design.

JOB DESCRIPTION

We are looking for a Store Manager (40h) to lead our Armani Outlet Store in Las Rozas Village - Madrid.

The Store Manager embodies the values and style of the Brand, combining strong business acumen with a genuine passion for clients, people and product.

As a Brand Ambassador and point of reference for both the team and our clients, the Store Manager is responsible for the overall performance of the store, ensuring an exceptional Client Experience while driving sales, developing the team and guaranteeing operational excellence.

With a strong presence on the sales floor, the Store Manager leads by example, providing continuous coaching and feedback and creating a dynamic, collaborative and results-oriented environment.

The role combines commercial leadership, people management and operational responsibility, including sales and KPI analysis, CRM and Clienteling activities, team development, store operations, budget and cost monitoring, visual merchandising standards and stock management.

KEY RESPONSIBILITIES

Sales & Business Management

• Develop and implement action plans to achieve sales targets and improve store profitability.
• Deliver an exceptional and engaging Client Experience throughout the entire customer journey, including after-sales.
• Analyse store performance, sales results and KPIs, identifying opportunities and taking appropriate actions.
• Translate store targets into clear individual and team objectives.
• Drive a strong client-centric culture and ensure the effective implementation of CRM and Clienteling strategies.
• Maintain a strong presence on the sales floor, supporting and coaching the team throughout the selling process.
• Monitor market trends, competitors and client feedback, sharing relevant insights with the Retail Management and Head Office teams.
• Ensure the store image and Visual Merchandising standards consistently reflect the Brand guidelines.
• Monitor product performance and stock availability, identifying bestsellers and potential replenishment needs.
• Collaborate with Retail Management and other relevant departments on commercial initiatives, Clienteling activities, Trade Marketing actions and in-store events.

Team Development & Management

• Lead, motivate and develop the store team, fostering a positive, professional and results-oriented working environment.
• Support recruitment, onboarding and integration of new team members.
• Ensure the team develops strong knowledge of products, Client Experience, CRM, sales and stock management.
• Conduct daily briefings and regular one-to-one meetings to communicate priorities, follow up performance and support individual development.
• Provide continuous feedback and coaching through regular observation on the sales floor.
• Monitor individual performance through company assessment processes and identify development opportunities in collaboration with Retail Management and HR.
• Address performance gaps promptly and professionally, working with HR when appropriate.
• Manage schedules and annual leave while ensuring adequate floor coverage and smooth store operations.

Operations

• Ensure Company policies and procedures are correctly implemented across the store, including health & safety, loss prevention, HR and cash management.
• Monitor and optimise store expenses and contribute to effective budget management.
• Oversee stock, warehouse and back-office organisation, ensuring efficient merchandise management.
• Ensure administrative activities, reporting and cash procedures are accurately managed.
• Actively participate in inventory management and ensure appropriate stock control.

SKILLS & EXPERIENCE

We are looking for someone who combines strong commercial awareness with genuine leadership and a passion for delivering an outstanding luxury retail experience.

• Proven experience as a Store Manager within the fashion retail sector, ideally in a luxury or premium environment.
• Strong commercial mindset and ability to manage sales performance and KPIs.
• Demonstrated leadership and people management skills, with experience in coaching and developing teams.
• Strong client orientation and understanding of CRM and Clienteling.
• Excellent communication, collaboration and organisational skills.
• Solid understanding of retail operations, stock and inventory management.
• Confident using Microsoft Office and retail management tools.
• Fluent Spanish and a high level of English. Italian would be considered an asset.
• Based in Madrid or available to work regularly from our Las Rozas Village store.

JOIN US

Joining the Armani Group means becoming part of a company where quality, attention to detail, individuality and excellence are at the heart of everything we do.

We are looking for a Store Manager who can combine business performance with people leadership, creating an environment where clients receive an exceptional experience and Teams can perform, develop and grow.