Help Desk Technician

Sharp Brains; Andalucía; Presencial; EUR 18.000 - 24.000; Jornada completa

Descripción de la vacante

Sharp Brains is seeking a Helpdesk Support Technician Level 1 in Seville, Spain, for on-site, B2B/freelance engagement. You will provide end-user desktop and laptop support, handle IMAC tasks, and manage OS imaging and patching while coordinating with IT policies.

You will use SCCM, Intune, ServiceNow, and familiar EUC tools to deliver remote and deskside support, while ensuring security protocols and antivirus monitoring. Basic AD tasks and VIP onsite support are part of the role.

Formación

• Experience providing desktop and laptop end-user support in corporate environments.
• Familiarity with SCCM, Intune and ServiceNow for asset tracking and ticket handling.
• Knowledge of ITIL processes for incident, problem, and service requests.
• Experience with Windows OS environments and basic Mac device handling.

Responsabilidades

• Provided end-to-end technical support for desktop and laptop systems, troubleshooting hardware, software, and connectivity issues.
• Handled IMAC activities (Install, Move, Add, Change) and break/fix tasks for end-user devices.
• Managed the full lifecycle of desktop devices, including configuration, patching, OS imaging, and vendor hardware replacements.
• Delivered support using SCCM, Intune, and ServiceNow for asset tracking, ticket resolution, and remote assistance.
• Administered approved software installations, updates, and security patching in line with IT policies.
• Provided remote and deskside support using EUC tools and supported apps like MS Office, Outlook, and VPN clients.
• Ensured compliance with security protocols, antivirus monitoring, and desktop policy enforcement.
• Offered VIP support and acted as the primary onsite contact during escalations or outages.
• Supported printers, scanners, and peripheral devices, including troubleshooting and routine maintenance.
• Assisted with Active Directory tasks, basic user account management, and smart hands support.
• Maintained documentation of incident resolution, hardware inventory, and technical guides for internal reference.
• Demonstrated familiarity with Windows OS environments, mobile device support, and basic MAC handling.
• Followed ITIL practices for incident, problem, and service request management in corporate environments.

Conocimientos

Helpdesk support

VIP support

ITIL practices

Windows OS

Mobile device support

End-user support

Herramientas

SCCM

Intune

ServiceNow

Active Directory

VPN clients

Descripción del empleo

Skill Set: Helpdesk Support Technician Level 1

Roll Type: 2 DPW & Dispatch

Language: Spanish & English

Contract: B2B/Freelance

Location: Seville, Spain

Key Responsibilities:

• 1. Provided end-to-end technical support for desktop and laptop systems, including troubleshooting hardware, software, and connectivity issues.
• 2. Handled IMAC activities (Install, Move, Add, Change) and break/fix tasks for end-user devices.
• 3. Managed the full lifecycle of desktop devices, including configuration, patching, OS imaging, and vendor-based hardware replacements.
• 4. Delivered support using tools such as SCCM, Intune, and ServiceNow for asset tracking, ticket resolution, and remote assistance.
• 5. Administered approved software installations, updates, and security patching in coordination with IT policies.
• 6. Provided remote and deskside support using EUC tools and supported applications such as MS Office, Outlook, and VPN clients.
• 7. Ensured compliance with security protocols, antivirus monitoring, and desktop policy enforcement.
• 8. Offered VIP support and acted as the primary onsite contact during critical escalations or outages.
• 9. Supported printers, scanners, and peripheral devices, including troubleshooting and routine maintenance.
• 10. Assisted with Active Directory tasks, basic user account management, and smart hands support.
• 11. Maintained documentation of incident resolution, hardware inventory, and technical guides for internal reference.
• 12. Demonstrated familiarity with Windows OS environments, mobile device support, and basic MAC device handling.
• 13. Followed ITIL practices for incident, problem, and service request management in corporate environments.