Desktop Support Engineer L1

Sharp Brains; Sevilla; Presencial; EUR 18.000 - 26.000; Jornada completa

Descripción de la vacante

Sharp Brains in Malaga, Spain, is seeking a Desktop Support Engineer Level 1 to provide on-site end-user IT support. The role is designated FTE 2DPW, with two days per week and requires English (C1) and local language proficiency.

You will troubleshoot desktops and laptops, perform IMAC tasks, manage OS imaging and patching, and deliver VIP on-site support using SCCM, Intune, ServiceNow, AD, VPN, and MS Office applications.

Formación

• Experience providing desktop/laptop end-user support across hardware and software.
• Proficient in English (C1) and local language.
• Familiar with ITIL incident and service request management.
• Experience using SCCM, Intune, ServiceNow and AD in corporate environments.

Responsabilidades

• Provided end-to-end technical support for desktop and laptop systems, including troubleshooting hardware, software, and connectivity issues.
• Handled IMAC activities (Install, Move, Add, Change) and break/fix tasks for end-user devices.
• Managed the full lifecycle of desktop devices, including configuration, patching, OS imaging, and vendor-based hardware replacements.
• Delivered support using tools such as SCCM, Intune, and ServiceNow for asset tracking, ticket resolution, and remote assistance.
• Administered approved software installations, updates, and security patching in coordination with IT policies.
• Provided remote and deskside support using EUC tools and supported applications such as MS Office, Outlook, and VPN clients.
• Ensured compliance with security protocols, antivirus monitoring, and desktop policy enforcement.
• Offered VIP support and acted as the primary onsite contact during critical escalations or outages.
• Supported printers, scanners, and peripheral devices, including troubleshooting and routine maintenance.
• Assisted with Active Directory tasks, basic user account management, and smart hands support.
• Maintained documentation of incident resolution, hardware inventory, and technical guides for internal reference.
• Demonstrated familiarity with Windows OS environments, mobile device support, and basic MAC device handling. xqysrnh
• Followed ITIL practices for incident, problem, and service request management in corporate environments.

Conocimientos

End-user support

Windows OS

VIP support

On-site support

Herramientas

SCCM

Intune

ServiceNow

Active Directory

MS Office

Descripción del empleo

Skill Set : Desktop Support Engineer Level 1

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Designation : FTE 2DPW (On-site)

Language : English C1 & Local C1

Contract : B2B/Freelance

Days Per Week : 2

Location : Spain, Malaga

Key Responsibilities:

• 1. Provided end-to-end technical support for desktop and laptop systems, including troubleshooting hardware, software, and connectivity issues.
• 2. Handled IMAC activities (Install, Move, Add, Change) and break/fix tasks for end-user devices.
• 3. Managed the full lifecycle of desktop devices, including configuration, patching, OS imaging, and vendor-based hardware replacements.
• 4. Delivered support using tools such as SCCM, Intune, and ServiceNow for asset tracking, ticket resolution, and remote assistance.
• 5. Administered approved software installations, updates, and security patching in coordination with IT policies.
• 6. Provided remote and deskside support using EUC tools and supported applications such as MS Office, Outlook, and VPN clients.
• 7. Ensured compliance with security protocols, antivirus monitoring, and desktop policy enforcement.
• 8. Offered VIP support and acted as the primary onsite contact during critical escalations or outages.
• 9. Supported printers, scanners, and peripheral devices, including troubleshooting and routine maintenance.
• 10. Assisted with Active Directory tasks, basic user account management, and smart hands support.
• 11. Maintained documentation of incident resolution, hardware inventory, and technical guides for internal reference.
• 12. Demonstrated familiarity with Windows OS environments, mobile device support, and basic MAC device handling. xqysrnh
• 13. Followed ITIL practices for incident, problem, and service request management in corporate environments.