Information Technology Specialist

Sharp Brains; Andalucía; Presencial; EUR 25.000 - 39.000; Jornada completa

Descripción de la vacante

Sharp Brains in Sevilla, Spain is seeking an IT Support Technician L1 for on-site desk-side support. The freelance/B2B role covers end-user devices, software, and connectivity issues, with a 1-year contract extendable.

The ideal candidate has 3+ years of IT support experience, hands-on with SCCM/Intune/ServiceNow, Active Directory, and MS Office, and can work onsite during business hours. The position requires strong problem solving and customer-focused service.

Formación

• More than 3 years IT support experience.
• Experience supporting desktops/laptops, software, and connectivity issues.
• Familiar with ITIL incident, problem, and service request practices.

Responsabilidades

• Provide end-to-end deskside and remote IT support for desktop and laptop systems.
• Handle IMAC tasks and break/fix for end-user devices.
• Manage device lifecycle: configuration, patching, OS imaging, hardware replacements.
• Deliver support using SCCM, Intune, and ServiceNow for asset tracking and ticket resolution.
• Coordinate software installations, updates, and security patches per policy.
• Support MS Office, Outlook, and VPN clients.
• Ensure security compliance, antivirus monitoring, and desktop policy enforcement.
• Serve as on-site contact during escalations or outages.
• Maintain documentation of incidents, inventory, and technical guides.
• Assist with basic Active Directory tasks and user account management.

Conocimientos

On-site IT support

Customer focus

Problem solving

Communication

Herramientas

SCCM

Intune

ServiceNow

Active Directory

MS Office

Outlook

VPN

Windows OS

MAC handling

Descripción del empleo

Position: IT Support Technician L1 (On-site)

Role Type: Dispatch

Working Days: On Demand

Contract duration: 1 year (extendable)

Contract Type: Freelance / B2B contract

Experience Required: More than 3 years IT Support.

Site Address: Sevilla, Spain

Role – Onsite Deskside Support (L1/L2) Key Responsibilities:

Key Responsibilities:

1. Provided end-to-end technical support for desktop and laptop systems, including troubleshooting hardware, software, and connectivity issues.

2. Handled IMAC activities (Install, Move, Add, Change) and break/fix tasks for end-user devices.

3. Managed the full lifecycle of desktop devices, including configuration, patching, OS imaging, and vendor-based hardware replacements.

4. Delivered support using tools such as SCCM, Intune, and ServiceNow for asset tracking, ticket resolution, and remote assistance.

5. Administered approved software installations, updates, and security patching in coordination with IT policies.

6. Provided remote and deskside support using EUC tools and supported applications such as MS Office, Outlook, and VPN clients.

7. Ensured compliance with security protocols, antivirus monitoring, and desktop policy enforcement.

8. Offered VIP support and acted as the primary onsite contact during critical escalations or outages.

9. Supported printers, scanners, and peripheral devices, including troubleshooting and routine maintenance.

10. Assisted with Active Directory tasks, basic user account management, and smart hands support. 11. Maintained documentation of incident resolution, hardware inventory, and technical guides for internal reference.

12. Demonstrated familiarity with Windows OS environments, mobile device support, and basic MAC device handling.

13. Followed ITIL practices for incident, problem, and service request management in corporate environments.