Help Desk Technician

Sharp Brains Solutions; Andalucía; Presencial; EUR 25.000 - 39.000; Jornada completa

Descripción de la vacante

Sharp Brains Solutions in Malaga, Spain seeks a Helpdesk Support Technician Level 1 for a B2B/Freelance engagement. You will provide end-to-end technical support for desktops and laptops, handling IMAC tasks, OS imaging, and hardware replacements.

You will use SCCM, Intune, and ServiceNow for asset tracking and ticket resolution, with on-site and remote support across Windows and Mac environments. ITIL-aligned incident and request management and VIP escalation during outages are part of the role.

Formación

• Experience providing end-to-end technical support for desktops and laptops.
• Familiar with SCCM, Intune and ServiceNow for asset tracking and ticket resolution.
• Understanding ITIL incident, problem, and service request management.

Responsabilidades

• Provide end-to-end technical support for desktops and laptops.
• Handle IMAC activities and break/fix tasks for end-user devices.
• Manage the full lifecycle of desktop devices including configuration, patching, and OS imaging.
• Deliver support using SCCM, Intune, and ServiceNow for asset tracking and ticket resolution.
• Administer approved software installations, updates, and security patching.
• Provide remote and deskside support using EUC tools and supported applications.
• Ensure compliance with security protocols and antivirus monitoring.
• VIP support and act as the onsite contact during escalations.
• Support printers, scanners, and peripheral devices.
• Assist with Active Directory tasks and basic user account management.
• Maintain documentation of incident resolution and hardware inventory.
• Demonstrate familiarity with Windows OS environments and Mac devices.
• Follow ITIL practices for incident, problem, and service request management in corporate environments.

Conocimientos

Customer support

Troubleshooting

Remote support

ITIL processes

Herramientas

SCCM

Intune

ServiceNow

Active Directory

VPN

MS Office

Descripción del empleo

Skill Set: Helpdesk Support Technician Level 1

Roll Type: 2 DPW & Dispatch

Language: Spanish & English

Contract: B2B/Freelance

Location: Malaga, Spain

Key Responsibilities:

1. 1. Provided end-to-end technical support for desktop and laptop systems, including troubleshooting hardware, software, and connectivity issues.
2. 2. Handled IMAC activities (Install, Move, Add, Change) and break/fix tasks for end-user devices.
3. 3. Managed the full lifecycle of desktop devices, including configuration, patching, OS imaging, and vendor-based hardware replacements.
4. 4. Delivered support using tools such as SCCM, Intune, and ServiceNow for asset tracking, ticket resolution, and remote assistance.
5. 5. Administered approved software installations, updates, and security patching in coordination with IT policies.
6. 6. Provided remote and deskside support using EUC tools and supported applications such as MS Office, Outlook, and VPN clients.
7. 7. Ensured compliance with security protocols, antivirus monitoring, and desktop policy enforcement.
8. 8. Offered VIP support and acted as the primary onsite contact during critical escalations or outages.
9. 9. Supported printers, scanners, and peripheral devices, including troubleshooting and routine maintenance.
10. 10. Assisted with Active Directory tasks, basic user account management, and smart hands support.
11. 11. Maintained documentation of incident resolution, hardware inventory, and technical guides for internal reference.
12. 12. Demonstrated familiarity with Windows OS environments, mobile device support, and basic MAC device handling.
13. 13. Followed ITIL practices for incident, problem, and service request management in corporate environments.