Desktop Support Engineer L1

Sharp Brains; Málaga; Presencial; EUR 28.000 - 37.000; Jornada completa

Descripción de la vacante

Sharp Brains in Málaga, Spain seeks a Desktop Support Engineer Level 1 for on-site support. The role is a B2B/Freelance contract requiring presence two days per week to handle end-user hardware, software, and connectivity issues.

Responsibilities include imaging, IMAC tasks, asset tracking with SCCM/Intune, ServiceNow, and Active Directory. English and local language skills are expected, with VIP onsite involvement during escalations.

Formación

• Experience delivering end-to-end desktop support in enterprise environments.
• Proficient with OS imaging, hardware swaps, and software patching.
• Familiar with SCCM/Intune for asset tracking and remote assistance.

Responsabilidades

• Provide end-to-end desktop and laptop troubleshooting for hardware, software and connectivity issues.
• Perform IMAC activities (Install, Move, Add, Change) and break/fix tasks for end-user devices.
• Manage device lifecycle including configuration, patching, OS imaging and hardware replacements.
• Deliver support using SCCM, Intune and ServiceNow for tickets and remote assistance.
• Administer approved software installations, updates and security patches.
• Offer remote and deskside support for MS Office, Outlook and VPN clients.
• Ensure security policy compliance and antivirus monitoring on endpoints.
• Provide VIP onsite support during escalations or outages.
• Support printers, scanners and peripherals; perform routine maintenance.
• Assist with Active Directory tasks and basic user account management.
• Document incident resolutions and maintain hardware inventory and guides.
• Work with Windows environments, mobile device support and ITIL processes.

Conocimientos

Desktop support

Imaging & OS deployment

Remote & on-site support

ITIL practices

Herramientas

SCCM

Intune

ServiceNow

Active Directory

VPN

Descripción del empleo

Skill Set : Desktop Support Engineer Level 1

Designation : FTE 2DPW (On-site)

Language : English C1 & Local C1

Contract : B2B/Freelance

Days Per Week : 2

Location : Spain, Malaga

Key Responsibilities:

• 1. Provided end-to-end technical support for desktop and laptop systems, including troubleshooting hardware, software, and connectivity issues.


• 2. Handled IMAC activities (Install, Move, Add, Change) and break/fix tasks for end-user devices.


• 3. Managed the full lifecycle of desktop devices, including configuration, patching, OS imaging, and vendor-based hardware replacements.


• 4. Delivered support using tools such as SCCM, Intune, and ServiceNow for asset tracking, ticket resolution, and remote assistance.


• 5. Administered approved software installations, updates, and security patching in coordination with IT policies.


• 6. Provided remote and deskside support using EUC tools and supported applications such as MS Office, Outlook, and VPN clients.


• 7. Ensured compliance with security protocols, antivirus monitoring, and desktop policy enforcement.


• 8. Offered VIP support and acted as the primary onsite contact during critical escalations or outages.


• 9. Supported printers, scanners, and peripheral devices, including troubleshooting and routine maintenance.


• 10. Assisted with Active Directory tasks, basic user account management, and smart hands support.


• 11. Maintained documentation of incident resolution, hardware inventory, and technical guides for internal reference.


• 12. Demonstrated familiarity with Windows OS environments, mobile device support, and basic


• 13. Followed ITIL practices for incident, problem, and service request management in corporate