Information Technology Support Engineer

Future Cloud Technologies; Salamanca; Presencial; EUR 20.000 - 31.000; Jornada completa

Descripción de la vacante

Future Cloud Technologies is seeking an End User Computing Support – Level 1 for a full-time onsite B2B contract in Valladolid. You will provide first-line support for desktops, laptops, printers, and standard software, handle tickets, and assist onboarding/offboarding with ITIL-aligned processes.

The role requires Spanish at B2 level, visa/work permit for Spain, and the ability to work without sponsorship. 1-year contract, extendable based on performance, with on-site duties.

Formación

• Solid experience in End User Computing / Desktop Support / Service Desk (Level 1).
• Strong troubleshooting skills with Windows operating systems, Microsoft Office 365, and common business applications.
• Basic knowledge of Active Directory, networking fundamentals (TCP/IP, DNS, DHCP), printers, and mobile devices.
• Familiarity with ITSM tools (e.g., ServiceNow, Jira, or similar).
• Customer-focused approach with the ability to explain technical issues clearly.
• Ability to work independently and as part of a team.

Responsabilidades

• Provide Level 1 end-user computing support via phone, email, chat, or desk-side assistance
• Troubleshoot and resolve issues related to desktops, laptops, printers, peripherals, and standard software applications
• Perform basic hardware diagnostics, software installations, configurations, and user account management
• Escalate complex issues to Level 2/3 support in a timely manner
• Log and manage tickets accurately in the IT service management system
• Assist with user onboarding and offboarding activities (account setup, device preparation, etc.)
• Follow ITIL-aligned processes for incident and request management
• Maintain clear documentation and contribute to the knowledge base
• Ensure compliance with IT policies and security standards
• Deliver professional and clear communication to end users

Conocimientos

Windows OS

Office 365

ITSM tools

Troubleshooting

Active Directory basics

Networking basics

Communication

Herramientas

ServiceNow

Jira

Descripción del empleo

Job Title: End User Computing Support – Level 1

Employment Type: Full-time Freelance B2B Contract

Contract Duration: 1 year (extendable based on performance)

About the Role

We are looking for an End User Computing Support Level 1 professional to provide first-line technical support to end users. This is a full-time onsite B2B freelance contract based in Valladolid, Spain. The role focuses on resolving hardware, software, and basic IT issues while delivering excellent customer service.

Important: This is a B2B contract. The candidate must already hold their own valid visa and full-time work permit for Spain. The contract does not sponsor or provide any visa or work permit.

Key Responsibilities

• Provide Level 1 end-user computing support via phone, email, chat, or desk-side assistance
• Troubleshoot and resolve issues related to desktops, laptops, printers, peripherals, and standard software applications
• Perform basic hardware diagnostics, software installations, configurations, and user account management
• Escalate complex issues to Level 2/3 support in a timely manner
• Log and manage tickets accurately in the IT service management system
• Assist with user onboarding and offboarding activities (account setup, device preparation, etc.)
• Follow ITIL-aligned processes for incident and request management
• Maintain clear documentation and contribute to the knowledge base
• Ensure compliance with IT policies and security standards
• Deliver professional and clear communication to end users

Required Skills & Experience

• Solid experience in End User Computing / Desktop Support / Service Desk (Level 1)
• Strong troubleshooting skills with Windows operating systems, Microsoft Office 365, and common business applications
• Basic knowledge of Active Directory, networking fundamentals (TCP/IP, DNS, DHCP), printers, and mobile devices
• Familiarity with ITSM tools (e.g., ServiceNow, Jira, or similar)
• Customer-focused approach with the ability to explain technical issues clearly
• Ability to work independently and as part of a team

Language Requirements

• Spanish: B2 level (certified)

Mandatory Requirements

• Must hold a valid visa and full-time work permit for Spain (no sponsorship available)
• Available for full-time onsite work in Valladolid
• 1-year B2B contract, extendable based on performance

Preferred Qualifications

• Previous experience in enterprise or multi-site environments
• Knowledge of remote support tools