Head Waiter/Waitress — Luxury F&B Lead with MO Stay Perks

Mandarin Oriental Group; Son Caliu; On-site; EUR 32,000 - 52,000; Full time

Benefits offered by this job

MOstay programme

Learning & development

Health & colleague wellness

Job summary

Mandarin Oriental Punta Negra Mallorca seeks a Head Waiter/Waitress to lead a designated service area, ensuring exceptional guest experiences in line with Mandarin Oriental values. You will oversee service, support daily operations, and guide guests confidently through the menu and beverages.

The role requires strong communication, a proactive, guest-centric approach, and leadership on the floor to maintain the highest standards in a luxury hospitality setting.

Qualifications

• Degree in Hospitality Management or similar.
• Strong communication and teamwork skills.
• Ability to lead by example on the floor.

Responsibilities

• Oversee a designated service area and ensure smooth service and guest experience.
• Support supervisors by completing daily checklists and maintaining standards.
• Demonstrate knowledge of the outlet, menu, and beverages to guide guests.
• Ensure mise en place and cleanliness before and during service.
• Operate POS system for orders, billing, and non-cash payments.
• Deliver attentive, personalized service and upsell where appropriate.
• Communicate guest preferences and special requests to kitchen/management.

Skills

Leadership

Guest interaction

Communication

Education

Degree in Hospitality Management

Job description

Mandarin Oriental Punta Negra Mallorca seeks a Head Waiter/Waitress to lead a designated service area, ensuring exceptional guest experiences in line with Mandarin Oriental values. You will oversee service, support daily operations, and guide guests confidently through the menu and beverages.

The role requires strong communication, a proactive, guest-centric approach, and leadership on the floor to maintain the highest standards in a luxury hospitality setting.