Head Concierge: Luxury Guest Experience Lead | MOStay

Mandarin Oriental Group; Palma; On-site; EUR 55,000 - 85,000; Full time

Benefits offered by this job

MO stay programme

Health & wellness benefits

Learning & development programmes

Job summary

Mandarin Oriental Punta Negra, Mallorca seeks a Head Concierge to lead the concierge team and uphold the highest guest service standards. You will act as the main point of contact for all concierge matters, coordinating with other hotel departments to ensure seamless service delivery.

The role requires 5+ years in luxury concierge, supervisory experience, and deep knowledge of the local luxury scene. English and Spanish fluency are essential, with a strong focus on personalised guest experiences.

Qualifications

• Minimum 5 years in a luxury Concierge role with supervisory experience.
• Strong knowledge of local luxury scene, high-end dining, events and VIP arrangements.
• Fluent in English and Spanish; additional languages a plus.

Responsibilities

• Oversee daily concierge operations and maintain exceptional guest service standards.
• Lead, train and develop the Concierge Team for excellence and continuous improvement.
• Manage VIP requests from pre-arrival to post-departure and ensure personalised experiences.
• Maintain relationships with luxury service providers and partners.
• Ensure adherence to SOPs, brand standards, and safety guidelines.
• Collaborate with Rooms Division and other departments for seamless service.

Skills

Team leadership

VIP guest handling

Luxury hospitality

Bilingual EN/ES

Tools

Alice CMS

Alliants

Concierge Organizer

Job description

Mandarin Oriental Punta Negra, Mallorca seeks a Head Concierge to lead the concierge team and uphold the highest guest service standards. You will act as the main point of contact for all concierge matters, coordinating with other hotel departments to ensure seamless service delivery.

The role requires 5+ years in luxury concierge, supervisory experience, and deep knowledge of the local luxury scene. English and Spanish fluency are essential, with a strong focus on personalised guest experiences.