Waiter/Waitress

Mandarin Oriental Hotel Group Limited; Son Caliu; On-site; EUR 21,000 - 32,000; Full time

Benefits offered by this job

Learning & Development

MOstay (complimentary nights & rates)

Health & Colleague Wellness

Job summary

Mandarin Oriental Punta Negra Mallorca seeks a Waiter/Waitress to join the Food & Beverage team. The role involves delivering exceptional service, presenting dishes to luxury standards, and upselling to enhance guest experience.

The ideal candidate has 1–2 years in a similar role, plus a hospitality degree. Experience in luxury hospitality is highly desirable, with a focus on teamwork and flawless service.

Qualifications

• Hold a degree in Hospitality Management or a related field.
• 1–2 years’ experience in a similar role (preferred).
• Experience in luxury hospitality is highly desirable.

Responsibilities

• Have a thorough understanding of the outlet’s concept and food & beverage offerings and clearly communicate them to guests.
• Prepare mise en place for each shift and maintain cleanliness and organization throughout service.
• Deliver attentive, efficient, and personalized service by understanding and anticipating guest requirements.
• Properly present all dishes and beverages in line with hotel and outlet standards, and up-sell services and products to enhance guest experience and revenue.
• Assist with stock handling, including linen, beverages, and other supplies, ensuring proper storage and organization.
• Maintain outlet equipment and utensils in excellent condition through careful day-to-day handling and completion of side duties as assigned.
• Communicate guest preferences, allergies, or special requests to management and kitchen colleagues, and keep product knowledge up to date.

Skills

Luxury hospitality standards

Excellent communication

Guest-focused service

Teamwork

Health and safety awareness

Education

Hospitality Management

Tools

POS systems

Job description

Mandarin Oriental Punta Negra, Mallorca is looking for a Waiter/Waitress to join our Food & Beverage team.

Are you a master of craft?Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Set against the stunning backdrop of Puerto Portals, Mandarin Oriental Punta Negra pulses with the vibrant spirit of Mallorca. Here, subtle and emotional luxury seamlessly blend with the island’s natural beauty and energy, offering a place where inspiration flows effortlessly. Celebrate the essence of Mallorca through bespoke experiences, dynamic culinary journeys, and rejuvenating wellness - each designed to immerse you in the island’s vibrant atmosphere and extraordinary offerings.

About the job

Based at the Mandarin Oriental Punta Negra, Mallorca, the Waiter/Waitress is responsible for performing all operational tasks and duties within the outlet under the guidance of managers and supervisors. The role’s primary objective is to serve food and beverages efficiently while ensuring every guest experiences exceptional service and leaves delighted.

As Waiter/Waitress, you will beresponsiblefor the following duties:

• Have a thorough understanding of the outlet’s concept and food & beverage offerings and be able to clearly communicate them to guests.

• Prepare mise en place for each shift and maintain cleanliness and organization throughout service, including polishing and assembling equipment.

• Deliver attentive, efficient, and personalized service by understanding and anticipating guest requirements.

• Properly present all dishes and beverages in line with hotel and outlet standards, and up-sell services and products to enhance guest experience and revenue.

• Assist with stock handling, including linen, beverages, and other supplies, ensuring proper storage and organization.

• Maintain outlet equipment and utensils in excellent condition through careful day-to-day handling and completion of side duties as assigned.

• Communicate guest preferences, allergies, or special requests to management and kitchen colleagues, and keep product knowledge up to date.

As Waiter/Waitress, weexpect you:

Experience and education

• Hold a degree in Hospitality Management or a related field.

• Have 1–2 years’ experience in a similar role (preferred).

• Experience in luxury hospitality is highly desirable.

Technical Skills

• Strong knowledge of luxury hospitality standards and ability to deliver service at the highest level.

• Excellent communication skills, able to interact seamlessly with guests, colleagues, and supervisors.

• Attentive to guest needs, with the ability to anticipate expectations and create memorable experiences.

• Team-oriented mindset, cooperating and supporting colleagues to maintain smooth operations.

• Awareness of health, safety, and hygiene standards in all service areas.

• Familiarity with POS systems and standard service procedures is an advantage.

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.

• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.

• Health & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

We’re Fans. Are you?