Guest Services & Admin Assistant — Reservations & Hospitality

Barcelona Wine Bar; Barcelona; On-site; EUR 22,000 - 27,000; Part time

Benefits offered by this job

Weekly pay schedules

Paid Time Off

Flexible schedule options

Paid Volunteerism

Wine Education Reimbursement

Employee Dining Discount

Daily Family Meal

Referral Bonus Program

Promotion opportunities

Employee Assistance Program

Job summary

Barcelona Wine Bar is seeking a friendly Guest Services Specialist and Administrative Assistant to enhance the guest experience and support our hospitality team. You will handle reservations, receipt requests, and guest inquiries by phone and email, ensuring timely, professional responses and smooth operation at the front of house.

Reporting to the Director of Hospitality, you will also assist the Office Team with administrative tasks, coordinate with other departments, and help create daily

Qualifications

• Excellent customer service mindset.
• Able to prioritize and multitask in a fast-paced environment.
• Strong written and verbal communication skills.
• Act with integrity, professionalism, and confidentiality.

Responsibilities

• Handle guest reservations, inquiries, and receipt requests via phone or email.
• Provide timely, professional responses and escalate issues when needed.
• Coordinate with other departments and relay information to leadership.
• Prepare daily recap emails for restaurant management with guest feedback and actions.

Skills

Customer service

Multitasking

Communication

Integrity

Organizational skills

Conflict resolution

Education

High school diploma or equivalent

Job description

Barcelona Wine Bar is seeking a friendly Guest Services Specialist and Administrative Assistant to enhance the guest experience and support our hospitality team. You will handle reservations, receipt requests, and guest inquiries by phone and email, ensuring timely, professional responses and smooth operation at the front of house.

Reporting to the Director of Hospitality, you will also assist the Office Team with administrative tasks, coordinate with other departments, and help create daily