Guest Services Concierge - Luxury Front Desk

The Ritz-Carlton Hotel Company, L.L.C.; Barcelona; On-site; EUR 25,000 - 35,000; Full time

Job summary

The Ritz-Carlton Barcelona is seeking a Front Desk / Guest Services professional to ensure seamless guest arrivals and departures at our Marina 19-21 location in Barcelona, Spain. You will manage reservations, process all payment types, and coordinate with housekeeping to ensure rooms are ready for check-in.

You will also respond to guest requests, provide local information, and balance cash and reports in accordance with company policies, while maintaining the highest standards of service and

Qualifications

• Education: High school diploma or GED equivalent.
• Related Work Experience: No related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None

Responsibilities

• Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key.
• Process all payment types such as room charges, cash, checks, debit, or credit.
• Process all check-outs including resolving any late and disputed charges.
• Answer, record, and process all guest calls, messages, requests, questions, or concerns.
• Coordinate with Housekeeping to track readiness of rooms for check-in.
• Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed.
• Supply guests with directions and information regarding property and local areas of interest.
• Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy.
• Complete designated cashier and closing reports in the computer system.
• Balance and drop receipts according to Accounting specifications.

Education

High school diploma or GED

No related work experience

No supervisory experience

None

Job description

The Ritz-Carlton Barcelona is seeking a Front Desk / Guest Services professional to ensure seamless guest arrivals and departures at our Marina 19-21 location in Barcelona, Spain. You will manage reservations, process all payment types, and coordinate with housekeeping to ensure rooms are ready for check-in.

You will also respond to guest requests, provide local information, and balance cash and reports in accordance with company policies, while maintaining the highest standards of service and