Guest Experience Agent – Luxury Front Desk

Hotel Arts Barcelona; Barcelona; On-site; EUR 25,000 - 42,000; Full time

Job summary

Hotel Arts Barcelona seeks a guest services professional to welcome guests, process check-ins, handle payments, and coordinate with housekeeping to ensure rooms are ready. You will assist with directions and local information, contributing to exceptional, personalized service in a luxury setting.

Responsibilities include cashiering, closing reports, balancing cash, and ensuring accuracy of daily operating data while maintaining the brand's standards and guest-first approach.

Qualifications

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: No related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None

Responsibilities

• Process guest check-ins by confirming reservations, assigning rooms, and issuing room keys.
• Process payments (room charges, cash, checks, debit or credit) and handle check-outs.
• Answer calls, record requests, coordinate with housekeeping, and assist guests.
• Prepare cashier and closing reports; balance and drop receipts as required.

Education

High school diploma or G.E.D. equivalent

Job description

Hotel Arts Barcelona seeks a guest services professional to welcome guests, process check-ins, handle payments, and coordinate with housekeeping to ensure rooms are ready. You will assist with directions and local information, contributing to exceptional, personalized service in a luxury setting.

Responsibilities include cashiering, closing reports, balancing cash, and ensuring accuracy of daily operating data while maintaining the brand's standards and guest-first approach.