Guest Relations Supervisor|Elevate Guest Experiences Madrid

EDITION; Madrid; Vor Ort; EUR 18.000 - 24.000; Vollzeit

Zusammenfassung

EDITION Hotels is seeking a Front Desk/Guest Services role located at Plaza de Celenque 2, Madrid. The position is full-time and non-management, focusing on delivering exceptional guest service and handling calls, requests, and billing with professional communication.

The ideal candidate has at least 1 year in related hospitality experience, with strong supervisory abilities and a high school diploma or GED. Flexible shift coverage and a professional appearance are required.

Qualifikationen

• Education: High school diploma or GED.
• Related work experience: At least 1 year.
• Supervisory experience: At least 1 year.
• License or certification: None.

Aufgaben

• Answer, record, and process guest calls, requests, questions, or concerns.
• Resolve guest issues by contacting the appropriate department.
• Verify and adjust billing; operate the telephone switchboard.
• Log guest requests and incidents in the computer for tracking.
• Assist management in training, scheduling, and coaching employees.

Kenntnisse

Customer service

Communication

Supervisory experience

Ausbildung

High school diploma or GED

Jobbeschreibung

EDITION Hotels is seeking a Front Desk/Guest Services role located at Plaza de Celenque 2, Madrid. The position is full-time and non-management, focusing on delivering exceptional guest service and handling calls, requests, and billing with professional communication.

The ideal candidate has at least 1 year in related hospitality experience, with strong supervisory abilities and a high school diploma or GED. Flexible shift coverage and a professional appearance are required.