Recepcionista De Lujo | Inglés Alto | Hospes Exchange

Hospes Hotels Group; Madrid; On-site; EUR 20,000 - 26,000; Full time

Job summary

Marriott International Madrid Edition is seeking a Guest Service Representative to guide guests through their stay, from arrival to departure, and to deliver a memorable experience. You will be on your feet, handle requests, complete reports, and maintain a professional appearance and safety standards.

We value service-oriented individuals. Edition Hotels emphasize equal opportunity and a welcoming, boutique luxury environment where guests feel attended to with personality and polish.

Qualifications

• High school diploma or GED equivalent.
• No related work experience required.

Responsibilities

• Guide guests through their entire stay and assist with check-in and check-out.
• Handle operational needs, guest requests, and reporting tasks.
• Maintain professional appearance and follow safety and confidentiality policies.

Education

High school diploma or GED equivalent

Job description

Madrid Marriott

Additional Information

Job Number
Job Category Rooms & Guest Services Operations
Location Plaza de Celenque 2, Madrid Madri 28013, Spain
VIEW ON MAP ( Full Time
Located Remotely? N
Position Type Non-Management

POSITION SUMMARY

Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Service Representatives take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Service Representative makes transactions feel like part of the experience.
No matter what position you are in, there are a few things that are critical to success - creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Service Representatives will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands‑on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Service Representatives - to get it right for our guests and our business each and every time.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

EDITION Hotels combine the visionary genius of boutique hotelier Ian Schrager, the service delivery of a world-class luxury hotel, and the global reach of Marriott International to create an entirely new experience in the world of hospitality. EDITION delivers the best of both worlds in a delicate balancing act - polish with personality, perfectionism with individualism, and comfort with charisma and charm. The brand targets sophisticated, knowledgeable consumers who understand quality, originality, design, and service excellence, but who want it without limitations - breaking the bounds of convention and demanding an attitude and a feeling wrapped in a package that showcases the exceptional.

But to create this magical experience, we need you. We are looking for outgoing, authentically amazing people who are looking for a place to work that inspires them, challenges them and makes them proud to come to work. A place where service comes from the heart, not from a handbook. A place that delivers a never-ending theatrical performance that continuously delights and enchants each and every one of our guests.

We invite you to join us today. In joining EDITION, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.