Guest Experience Specialist - Front Desk, Madrid

Aloft Hotels; Madrid; Vor Ort; EUR 21.000 - 29.000; Vollzeit

Zusammenfassung

Aloft Hotels Madrid, Calle Jacometrezo 4, Madrid 28013, is seeking a Guest Experience Expert to ensure smooth check-in/check-out and deliver a memorable stay. You will move about the property, assist guests with loading luggage, and address a wide range of guest requests.

This full-time, non-management role emphasizes guest service, safety, and professional appearance. Candidates should be prepared for a hands-on environment, with a focus on hospitality, teamwork, and strong communication in a

Qualifikationen

• Education: High school diploma or GED equivalent.
• Related Work Experience: No related work experience.
• Supervisory Experience: No supervisory experience.

Aufgaben

• Assist guests with check-in and check-out and provide a seamless arrival experience.
• Handle guest requests and coordinate with team to fulfill them.
• Move around the property including luggage handling and bell area assistance.
• Complete required reports and share highlights of the local area with guests.

Ausbildung

High school diploma or GED

Jobbeschreibung

Aloft Hotels Madrid, Calle Jacometrezo 4, Madrid 28013, is seeking a Guest Experience Expert to ensure smooth check-in/check-out and deliver a memorable stay. You will move about the property, assist guests with loading luggage, and address a wide range of guest requests.

This full-time, non-management role emphasizes guest service, safety, and professional appearance. Candidates should be prepared for a hands-on environment, with a focus on hospitality, teamwork, and strong communication in a