Guest Experience Front Desk Coordinator

The Bicester Collection; Madrid; On-site; EUR 21,000 - 27,000; Full time

Job summary

Value Retail in Madrid is seeking a proactive Receptionist to be the welcoming hub for visitors, employees, brands and external partners, supporting the Office Manager and ensuring smooth day-to-day operations with professionalism and hospitality.

You will manage calls, bookings, post and travel arrangements, train weekend staff, maintain records, and collaborate with internal teams and brand partners to keep the Village Management Office running efficiently.

Qualifications

• Previous receptionist or front desk experience in a multinational environment.
• Excellent command of English and local language; additional European languages is a plus.
• Strong organisational skills and attention to detail.
• Ability to manage multiple priorities and work under pressure.
• Customer-focused with a talent for delivering outstanding service.
• Good interpersonal and communication skills to build relationships at all levels.
• Experience managing suppliers and coordinating with external stakeholders.

Responsibilities

• Delivering a professional and welcoming reception service for all visitors and stakeholders.
• Managing incoming calls, enquiries and visitor requests efficiently and professionally.
• Coordinating meeting room bookings and ensuring common areas are maintained to the highest standards.
• Managing post, courier services and visitor records.
• Supporting office administration, including office supplies, petty cash and internal systems.
• Arranging travel, accommodation and transportation for visitors and business stakeholders.
• Supporting and training weekend and temporary reception team members.
• Maintaining accurate databases, records and administrative documentation.
• Collaborating with internal departments and brand partners to support the smooth running of the Village Management Office.

Skills

MS Office

Organisational skills

Prioritization under pressure

Customer service

Interpersonal communication

Supplier management

English and local language fluency

Tools

Microsoft Office

Job description

Value Retail in Madrid is seeking a proactive Receptionist to be the welcoming hub for visitors, employees, brands and external partners, supporting the Office Manager and ensuring smooth day-to-day operations with professionalism and hospitality.

You will manage calls, bookings, post and travel arrangements, train weekend staff, maintain records, and collaborate with internal teams and brand partners to keep the Village Management Office running efficiently.