Guest Experience & Concierge Specialist

REMS INVESTMENT SL; La Joya; Presencial; EUR 21.000 - 25.000; Jornada completa

Descripción de la vacante

REMS INVESTMENT SL is seeking a Guest Service Agent to welcome guests, assist with check-in, and guide them during their stay. You will use PMS and phone systems to communicate, promote extra services, and coordinate with housekeeping and maintenance to ensure smooth operations.

The role requires excellent English and Spanish writing, adaptability, and strong customer-relations skills. Prior receptionist experience in hospitality is a plus; driving licence is a plus.

Formación

• Good writing and spelling capabilities in English and Spanish (French and any other language is a plus).
• Be reactive, adaptive and improvise while facing issues.
• Having strong customer relationship capabilities.
• Good knowledge of Andaluciía is a plus (restaurants, cultural sites, activities...).
• Experience as a receptionist in a hotel or AirBnB accommodation is a plus.
• A Bachelor's degree in a relevant field is a plus.
• Driving licence is a plus.

Responsabilidades

• Guide our guests using our communication tools (PMS and phone calls).
• Welcome the guests to the properties and assist them during their stay (check-in).
• Offer additional services to the guests (guided tours, extra cleaning, breakfast, etc.).
• Acknowledge and advise on tourist attractions (food & beverage recommendations, transportation, cultural events, etc.).
• Cover the reception of the guests in our office.
• Communication with the Property Management, Cleaning and Maintenance Departments on the specific operation needs.

Conocimientos

English & Spanish language

Customer relationship

Adaptability

Improvise under pressure

Knowledge of Andaluciía

Driving licence

Educación

Bachelor's degree (plus)

Descripción del empleo

REMS INVESTMENT SL is seeking a Guest Service Agent to welcome guests, assist with check-in, and guide them during their stay. You will use PMS and phone systems to communicate, promote extra services, and coordinate with housekeeping and maintenance to ensure smooth operations.

The role requires excellent English and Spanish writing, adaptability, and strong customer-relations skills. Prior receptionist experience in hospitality is a plus; driving licence is a plus.