Night Guest Experience Agent - Malaga Center

REMS Investment; Málaga; Presencial; EUR 21.000 - 26.000; Jornada completa

Descripción de la vacante

REMS is seeking a Guest Service Agent in Málaga to ensure a perfect guest experience by welcoming guests, assisting during their stay, and coordinating with property managers and leaders to maintain service quality.

You will guide guests using our PMS and phone systems, offer additional services, and help with check-ins at the properties while reporting operational needs to the Maintenance and Cleaning teams.

Formación

• Good writing and spelling capabilities in English and Spanish.
• Be reactive, adaptive and improvise while facing issues.
• Having strong customer relationship capabilities.
• Good knowledge of Andalucía is a plus.
• Experience as a receptionist in a hotel or AirBnB accommodation is a plus.
• A Bachelor's degree in a relevant field is a plus.

Responsabilidades

• Guide our guests using our communication tools (PMS and phone calls).
• Welcome the guests to the properties and assist them during their stay (check-in).
• Offer additional services to the guests (guided tours, extra cleaning, breakfast, etc.).
• Acknowledge and advise on tourist attractions (food & beverage recommendations, transportation, cultural events, etc.).
• Cover the reception of the guests in our office.
• Communication with the Property Management, Cleaning and Maintenance Departments on the specific operation needs.

Conocimientos

English & Spanish communication

Customer relations

Adaptability

Hospitality experience

Educación

Bachelor's degree (relevant field)

Descripción del empleo

REMS is seeking a Guest Service Agent in Málaga to ensure a perfect guest experience by welcoming guests, assisting during their stay, and coordinating with property managers and leaders to maintain service quality.

You will guide guests using our PMS and phone systems, offer additional services, and help with check-ins at the properties while reporting operational needs to the Maintenance and Cleaning teams.