Night Guest Service Agent at REMS Investment

REMS Investment; Málaga; Presencial; EUR 21.000 - 26.000; Jornada completa

Descripción de la vacante

REMS is seeking a Guest Service Agent in Málaga to ensure a perfect guest experience by welcoming guests, assisting during their stay, and coordinating with property managers and leaders to maintain service quality.

You will guide guests using our PMS and phone systems, offer additional services, and help with check-ins at the properties while reporting operational needs to the Maintenance and Cleaning teams.

Formación

• Good writing and spelling capabilities in English and Spanish.
• Be reactive, adaptive and improvise while facing issues.
• Having strong customer relationship capabilities.
• Good knowledge of Andalucía is a plus.
• Experience as a receptionist in a hotel or AirBnB accommodation is a plus.
• A Bachelor's degree in a relevant field is a plus.

Responsabilidades

• Guide our guests using our communication tools (PMS and phone calls).
• Welcome the guests to the properties and assist them during their stay (check-in).
• Offer additional services to the guests (guided tours, extra cleaning, breakfast, etc.).
• Acknowledge and advise on tourist attractions (food & beverage recommendations, transportation, cultural events, etc.).
• Cover the reception of the guests in our office.
• Communication with the Property Management, Cleaning and Maintenance Departments on the specific operation needs.

Conocimientos

English & Spanish communication

Customer relations

Adaptability

Hospitality experience

Educación

Bachelor's degree (relevant field)

Descripción del empleo

Guest Service Agent at REMS Summary

The Guest Service Agent is in charge of ensuring a perfect guest experience by: communicating, welcoming and assisting them during their stay, while ensuring the quality compliance of the properties. He is also responsible for reporting to the Property Managers and Property Leaders.

Responsibilities

• Guide our guests using our communication tools (PMS and phone calls).
• Welcome the guests to the properties and assist them during their stay (check-in).
• Offer additional services to the guests (guided tours, extra cleaning, breakfast, etc..).
• Acknowledge and advise on tourist attractions (food & beverage recommendations, transportation, cultural events, etc.).
• Cover the reception of the guests in our office.
• Communication with the Property Management, Cleaning and Maintenance Departments on the specific operation needs.

Conditions and Benefits

• Location: Malaga historic center.
• Schedule: 5 days per week, 8 hours per day and 1hour break. Detailed schedule will be defined by the Guest Service Team Leader every month. For the night shift: Schedule varies from 00:00 t0 08:00 am. Possibility of part time scheduling starting from 30H/ Week.
• Contract: Permanent employment contract with a trial period depending on profile.
• Days off: 2 days per week.
• Salary: Between 20.500 EUR and 25.500 EUR annually.

Your profile Skills and qualifications

• Good writing and spelling capabilities in English and Spanish (French and any other language is a plus).
• Be reactive, adaptive and improvise while facing issues.
• Having strong customer relationship capabilities.
• Good knowledge of Andalucía is a plus (restaurants, cultural sites, activities...).T
• Experience as a receptionist in a hotel or AirBnB accommodation is a plus.
• A Bachelor's degree in a relevant field is a plus.

About us

REMS is the top quality Airbnb management company in Spain. We provide holiday experience to our guests and a full scope of services to property owners; Real Estate, Reform and Interior Design, as well as Rental Management and Housekeeping in the most valuable locations of the Costa del Sol. Excellence and organization are our mottoes, our multicultural team is determined to face ambitious challenges, in order to grow and establish ourselves as a leader in the industry.