Guest Relations Specialist — VIP Front Desk (7 Months)

Sani/Ikos Group; Estepona; Presencial; EUR 24.000 - 32.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Daily transportation

Full board meals

Accommodation assistance

Descripción de la vacante

Sani/Ikos Group seeks a Front Office/Guest Relations Agent in Spain (Estepona & Mallorca) for a 7-month duration. You will warmly welcome guests, manage inquiries, VIP arrangements, and coordinate service across departments, ensuring an exceptional stay.

Fluency in English and a second language (Russian, German, or French) is expected, with hospitality software experience (Opera/Fidelio) and a hospitality degree. Training and strong career growth are highlighted in the program.

Formación

• Proven experience in a relevant position, preferably in a 5-star resort or hotel.
• Fluent in English and a second language (Russian, German, or French).
• Degree or diploma in Hospitality or Tourism and knowledge of hospitality software such as Opera or Fidelio.

Responsabilidades

• Guest Welcome: Greet guests warmly on arrival and ensure they feel valued throughout their stay.
• Guest Support: Handle guest inquiries, special requests, and complaints promptly and professionally.
• VIP Service: Assist with VIP arrivals, room arrangements, and personalized touches.
• Coordination: Communicate guest needs and preferences to relevant departments to ensure seamless service.
• Feedback: Collect guest feedback and follow up to ensure satisfaction and resolve any issues.
• Standards: Maintain lobby and guest areas in line with hotel presentation and service standards.

Conocimientos

Fluent in English

Second language (Russian/German/French

Strong communication and interpersonal

Educación

Degree in Hospitality or Tourism

Herramientas

Opera

Fidelio

Descripción del empleo

Sani/Ikos Group seeks a Front Office/Guest Relations Agent in Spain (Estepona & Mallorca) for a 7-month duration. You will warmly welcome guests, manage inquiries, VIP arrangements, and coordinate service across departments, ensuring an exceptional stay.

Fluency in English and a second language (Russian, German, or French) is expected, with hospitality software experience (Opera/Fidelio) and a hospitality degree. Training and strong career growth are highlighted in the program.