Guest Experience Architect

IHG Hotels & Resorts; Cebreros; On-site; EUR 22,000 - 32,000; Full time

Job summary

Six Senses Quexigal Palace seeks an Experience Host to deliver exceptional guest experiences and coordinate activities with departments. You will inform guests about facilities, safety policies, and schedules, while upselling wellness and recreational experiences.

The role requires a high school diploma with at least 1 year in a similar hotel role, and fluency in English and Spanish. Valid Spain work authorization is needed.

Qualifications

• High school diploma or equivalent; 1 year hotel operations experience.
• Fluent in English and Spanish.
• MS Office, POS, PMS and CRM familiarity.

Responsibilities

• Delivers exceptional and personalized guest experiences, consistently exceeding expectations.
• Acts as a key communications hub between supervisors and hosts.
• Conducts activities and excursions, ensuring safety and high service standards.
• Presents and explains the resort activity compendium and schedules.

Skills

English

Spanish

Customer service

Hospitality knowledge

Education

High school diploma

Hospitality diploma

Tools

POS

PMS

CRM

MS Office

Job description

Six Senses Quexigal Palace seeks an Experience Host to deliver exceptional guest experiences and coordinate activities with departments. You will inform guests about facilities, safety policies, and schedules, while upselling wellness and recreational experiences.

The role requires a high school diploma with at least 1 year in a similar hotel role, and fluency in English and Spanish. Valid Spain work authorization is needed.