Experience Host - Six Senses Quexigal Palace (New Hotel Opening)

IHG Hotels & Resorts; Cebreros; On-site; EUR 22,000 - 32,000; Full time

Job summary

Six Senses Quexigal Palace seeks an Experience Host to deliver exceptional guest experiences and coordinate activities with departments. You will inform guests about facilities, safety policies, and schedules, while upselling wellness and recreational experiences.

The role requires a high school diploma with at least 1 year in a similar hotel role, and fluency in English and Spanish. Valid Spain work authorization is needed.

Qualifications

• High school diploma or equivalent; 1 year hotel operations experience.
• Fluent in English and Spanish.
• MS Office, POS, PMS and CRM familiarity.

Responsibilities

• Delivers exceptional and personalized guest experiences, consistently exceeding expectations.
• Acts as a key communications hub between supervisors and hosts.
• Conducts activities and excursions, ensuring safety and high service standards.
• Presents and explains the resort activity compendium and schedules.

Skills

English

Spanish

Customer service

Hospitality knowledge

Education

High school diploma

Hospitality diploma

Tools

POS

PMS

CRM

MS Office

Job description

As Experience Host, I will fully comprehend the vision of Six Senses to help people reconnect with themselves, others and the world around them and our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness.

Sustainability, Wellness and Out of the Ordinary experiences are at the core of everything we do at Six Senses. I will safeguard these pillars and ensure full knowledge and active participation of all our brand initiatives.

Duties And Responsibilities

• Delivers exceptional and personalized guest experiences, consistently exceeding expectations and upholding Six Senses service standards.
• Acts as a key point of communication, ensuring smooth daily operations and coordination between supervisors, guides and fellow hosts.
• Conducts activities and excursions both within and outside the resort, ensuring safety, efficiency and high service standards.
• Presents and introduces the resort's activity compendium and schedules, recommending suitable activities based on guests' interests and preferences.
• Provides accurate information about resort facilities, services, activities, excursions, gym facilities and equipment usage regulations.
• Handles guest inquiries, special requests and feedback, ensuring effective service recovery and guest satisfaction.
• Coordinates with other departments to ensure seamless execution of experiences, accurate bookings and proper billing procedures.
• Promotes and upsells resort facilities and services, including spa, wellness, dining and recreational experiences.
• Inspects, cleans and maintains all recreational equipment, reporting any damage or maintenance requirements to the Wellness & Experiences Manager.
• Ensures compliance with gym usage guidelines, equipment regulations and safety procedures.
• Maintains knowledge of emergency procedures and evacuation drills, promptly reporting any health or safety hazards.
• Ensures all activities comply with resort policies, brand standards, safety requirements and local regulations.
• Maintains high standards of personal appearance, grooming and hygiene.
• Attends departmental meetings and training sessions, contributing to a positive and collaborative team environment.
• Assists in implementing and enforcing departmental policies, procedures and best practices.
• Consistently upholds Six Senses guidelines, operational standards and LQA requirements, using guest feedback to continuously improve service delivery.
• Takes responsibility for the efficient execution of all assigned tasks, maintaining and exceeding individual performance benchmarks.
• Performs any additional duties and responsibilities assigned by the Experience Supervisor or Wellness & Experiences Manager.

Qualifications

• High school diploma or equivalent and at least 1 year experience in a similar hotel operational role. Hospitality diploma/degreefrom a recognized hospitality school is preferred.
• Technical skills include MS Office – Word, Excel, PowerPoint and Outlook.
• Familiar with various hotel systems including POS, PMS and CRM platforms. I have good knowledge on how to swim. I have knowledge of hospitality operations, including emergency evacuation drills.
• Fluent in English and Spanish.
• Valid authorization to work in Spain is required. Applicants must hold the appropriate visa and/or work permit where applicable. European visa or valid work permit required.

The above is intended to provide an overview of the role and responsibilities for an Experience Host at Six Senses Quexigal Palace. It is not and does not infer that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent to the position.

Six Senses Quexigal Palace is an equal opportunity employer. This policy applies to all terms and conditions of employment.

Who We Are

Six Senses serves as a changemaker and maintains a leadership commitment to community, sustainability, emotional hospitality, wellness, and crafted experiences, infused with a touch of quirkiness.

Whether an exquisite island resort, mountain retreat, or urban hotel; Six Senses unites a diverse, multinational, and multicultural portfolio of properties. Each host brings to life the values in their own way, while delivering on the brand’s vision: to reawaken people’s senses so they feel the purpose behind their travels and ultimately reconnect with themselves, others, and the world around them.

You’re about to be the author of this journey that takes you through life’s undiscovered passageways, hidden treasures, and meaningful experiences.

It’s a story unlike any other. Out of the ordinary, one could say. A journey across lands and seas, a tale about what it means to connect to the world around us.

Let the journey begin.