Experience Host: Luxury Wellness & Crafted Experiences

IHG; Cebreros; On-site; EUR 32,000 - 52,000; Full time

Job summary

Six Senses Quexigal Palace in Spain is seeking an Experience Host to deliver personalised guest experiences, maintain service standards, and coordinate activities with other departments. You will promote resort facilities, assist with bookings, and uphold safety and brand guidelines.

Fluent in English and Spanish, you will thrive in luxury hospitality with a focus on emotional hospitality and wellness. The role requires at least 1 year in a similar hotel operations position, a hospitality

Qualifications

• High school diploma or equivalent and at least 1 year experience in a similar hotel operational role. Hospitality diploma/degree from a recognized hospitality school is preferred.
• Technical skills include MS Office – Word, Excel, PowerPoint and Outlook.
• Familiar with POS, PMS and CRM platforms.
• Fluent in English and Spanish.

Responsibilities

• Delivers exceptional and personalized guest experiences, consistently exceeding expectations and upholding Six Senses service standards.
• Acts as a key point of communication, ensuring smooth daily operations and coordination between supervisors, guides and fellow hosts.
• Conducts activities and excursions both within and outside the resort, ensuring safety, efficiency and high service standards.
• Presents and introduces the resort's activity compendium and schedules, recommending suitable activities based on guests' interests and preferences.
• Provides accurate information about resort facilities, services, activities, excursions, gym facilities and equipment usage regulations.
• Handles guest inquiries, special requests and feedback, ensuring effective service recovery and guest satisfaction.
• Coordinates with other departments to ensure seamless execution of experiences, accurate bookings and proper billing procedures.
• Promotes and upsells resort facilities and services, including spa, wellness, dining and recreational experiences.

Skills

Fluent English

Fluent Spanish

Customer service

Hospitality

Education

High school diploma

Hospitality diploma

Tools

POS system

PMS

CRM

Job description

Six Senses Quexigal Palace in Spain is seeking an Experience Host to deliver personalised guest experiences, maintain service standards, and coordinate activities with other departments. You will promote resort facilities, assist with bookings, and uphold safety and brand guidelines.

Fluent in English and Spanish, you will thrive in luxury hospitality with a focus on emotional hospitality and wellness. The role requires at least 1 year in a similar hotel operations position, a hospitality