Guest Experience & Reservations Specialist

IHG; Cebreros; On-site; EUR 22,000 - 32,000; Full time

Job summary

Six Senses Quexigal Palace is seeking a Reservation Host who can translate the resort’s renowned hospitality into flawless guest experiences. You will manage daily reservations, answer inquiries within 24 hours, and support rate setting and guest profiles.

Fluency in English and Spanish, solid MS Office skills, and familiarity with PMS, GDS and CRS are essential. You will uphold Six Senses standards, ensure accuracy, and contribute to the brand’s sustainable, locally sensitive service.

Qualifications

• High school diploma or equivalent; hospitality diploma/degree preferred.
• MS Office – Word, Excel, PowerPoint, and Outlook; familiarity with PMS, GDS and CRS.
• Fluent in English and Spanish; additional languages preferred.

Responsibilities

• Run daily reservation reports and process new reservations, deposits, and inquiries.
• Assist in allocating rooms and handling special requests and blocking rooms.
• Verify guest preferences and track future room availability with reservations.
• Update and maintain guest history, profiles, and rate/market/source codes with accuracy.

Skills

MS Office

PMS/GDS/CRS

Bilingual English/Spanish

Education

High school diploma or equivalent

Hospitality diploma/degree

Tools

PMS

GDS

CRS

Job description

Six Senses Quexigal Palace is seeking a Reservation Host who can translate the resort’s renowned hospitality into flawless guest experiences. You will manage daily reservations, answer inquiries within 24 hours, and support rate setting and guest profiles.

Fluency in English and Spanish, solid MS Office skills, and familiarity with PMS, GDS and CRS are essential. You will uphold Six Senses standards, ensure accuracy, and contribute to the brand’s sustainable, locally sensitive service.