AI Growth & Renewal Customer Success Manager

Appear; Barcelona; Presencial; Confidencial; Jornada completa

Descripción de la vacante

Appear helps brands get cited by AI across leading platforms, and we're expanding our customer base. We’re seeking an account manager to own post-contract success, onboarding new clients, and driving value from day one.

You will run structured quarterly business reviews, uncover expansion opportunities, and manage renewals proactively. The role requires strong commercial instincts, superb communication, and fluency in English; Spanish or other European languages are a plus.

Formación

• 2+ years in an account management, customer success, or renewal-owning role in B2B SaaS.
• Comfortable with commercial conversations. You can discuss pricing, ROI, and contract terms without deferring to sales.
• Strong at asking the right questions in client meetings, not just presenting.
• Genuinely curious about AI and how it's changing search.
• Organised and proactive: you manage your book of business systematically, not reactively.
• Fluent in English. Spanish or other European languages are a plus for our client base.

Responsabilidades

• Own a portfolio of accounts from day one: onboarding, activation, and ongoing success.
• Run structured quarterly business reviews that connect Appear's data to each client's commercial outcomes, not just activity metrics.
• Identify expansion opportunities within existing accounts: additional brands, markets, or verticals where AI visibility matters and we're not yet working.
• Manage renewals proactively. You know what's at risk before it's at risk, and you act on it early.
• Be the voice of the customer internally. If clients are confused, struggling, or seeing something we're not, that signal reaches product and marketing through you.
• Use AI natively for account research, QBR prep, renewal forecasting, and follow-up. This is expected, not a bonus.

Conocimientos

Account management

Customer success

Renewals

Commercial discussions

Questioning skills

Organization

English fluency

Herramientas

HubSpot

GoHighLevel

Salesforce

Descripción del empleo

Appear helps brands get cited by AI across leading platforms, and we're expanding our customer base. We’re seeking an account manager to own post-contract success, onboarding new clients, and driving value from day one.

You will run structured quarterly business reviews, uncover expansion opportunities, and manage renewals proactively. The role requires strong commercial instincts, superb communication, and fluency in English; Spanish or other European languages are a plus.