France Account Manager - AI SaaS Growth & Retention

fonio.ai; Barcelona; On-site; EUR 65,000 - 95,000; Full time

Benefits offered by this job

On-site in Barcelona

On-site in Vienna

Top equipment of your choice

Fast decision-making paths

Job summary

Fonio, Europe’s market leader for AI phone agents for SMBs, is hiring to own an existing customer portfolio and drive expansion revenue. You’ll manage reviews, discovery and upsell conversations, onboard customers, and demonstrate measurable impact across the lifecycle.

Based on-site in Barcelona or Vienna, you’ll collaborate with Product, Marketing and Customer Success to keep forecasts healthy and maintain a clean CRM as our AI product scales.

Qualifications

• At least 1 year of experience in B2B SaaS sales, account management or customer success.
• Experience in upselling, renewals or expansion revenue across existing customers.
• Strong product and technology understanding; you're highly AI-savvy.
• Structured working style, ownership mindset, and customer focus.
• Native-level French; confident in calls, reviews and demos.

Responsibilities

• Own existing-customer portfolio with a clear focus on upsell and retention.
• Identify and realize growth potential within existing accounts.
• Maintain regular touchpoints, QBRs and proactive support to maximize success.
• Structure account planning, CRM maintenance and reliable revenue forecasting.
• Collaborate closely with Product, Marketing and Customer Success.

Skills

B2B SaaS sales

Account management

Customer success

Upselling

Renewals

AI-savvy

French (native)

Job description

Fonio, Europe’s market leader for AI phone agents for SMBs, is hiring to own an existing customer portfolio and drive expansion revenue. You’ll manage reviews, discovery and upsell conversations, onboard customers, and demonstrate measurable impact across the lifecycle.

Based on-site in Barcelona or Vienna, you’ll collaborate with Product, Marketing and Customer Success to keep forecasts healthy and maintain a clean CRM as our AI product scales.