Growth Account Manager (Spain)

Papaya Global; Barcelona; Presencial; EUR 45.000 - 65.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Gym on-site / fitness reimbursement

Parental leave extensions

Birthday gift benefit

20 days PTO per year

Remote work allowance

Annual AI learning budget

Work from abroad program

Descripción de la vacante

Papaya Global is seeking an Account Manager in Barcelona to nurture and grow relationships within strategic accounts. You’ll collaborate with internal teams to drive revenue, manage partnerships, and address client needs while meeting SLAs.

Utilize AI-powered tools to enhance planning, business reviews, and risk detection, and identify upsell opportunities. A strong focus on KPIs and cross-functional teamwork will drive success in this fast-paced environment.

Formación

• Bachelor’s degree in Business, Marketing, or a related field.
• Strong organizational and time management skills.
• Excellent interpersonal and communication skills.
• 2+ years of experience in Account Management.
• Knowledge of Payroll, HRIS, or Fintech industries is a plus.
• Proficiency with CRM software and AI-powered productivity solutions.

Responsabilidades

• Nurture and grow client relationships within strategic-level accounts.
• Collaborate with Account Management Regional Lead to drive revenue and manage partnerships.
• Build and maintain strong client relationships, resolve escalations and meet SLAs.
• Identify upsell and cross-sell opportunities and support implementation of new solutions.
• Deliver exceptional service through regular business reviews and addressing client needs.
• Support RFPs and RFIs with proposals and customer presentations.
• Monitor account health, KPIs, risks, and opportunities; address challenges proactively.
• Leverage AI tools to enhance account planning, communications, and efficiency.
• Use playbooks and best practices to optimize client interactions and account processes.

Conocimientos

Relationship-building

AI tools

CRM software

Project management

Time management

Analytical thinking

Communication

Team collaboration

Educación

Bachelor’s degree in Business/Marketing or related field

Herramientas

CRM software

AI-powered productivity tools

Project management tools

Descripción del empleo

• The Account Manager is a key player responsible for nurturing and growing client relationships within our strategic-level accounts
• Collaborating with the Account Management Regional Lead, you’ll drive revenue generation, manage partnerships, and contribute to RFPs
• Build and maintain strong client relationships, manage partnerships, and work with internal teams to resolve escalations and meet SLAs
• Drive revenue growth by identifying upsell and cross-sell opportunities within client accounts and supporting the implementation of new solutions
• Deliver exceptional service by addressing client needs, resolving issues, and conducting regular business reviews to understand priorities and future goals
• Support RFPs and RFIs by contributing to proposals and participating in customer presentations alongside the Sales team
• Achieve individual and team KPIs, monitor account health, identify risks and opportunities, and proactively address challenges
• Leverage AI tools to enhance account planning, customer communications, business reviews, risk identification, and operational efficiency
• Optimize client interactions and account management processes using playbooks and best practices, and recommend improvements based on customer feedback and business outcomes
• Success in this Role:
• The ideal candidate combines strong relationship-building skills with a modern AI-enabled approach to account management. They leverage technology to work smarter, strengthen customer relationships, and drive successful business outcomes for both customers and Papaya

Benefits

• Gym on-site or $550 annual reimbursement for gym membership / other fitness activities
• Paternity / Maternity Leave: Additional days on the company account (in addition to any legal benefits)
• Birthday Benefit: Gift as spending money
• PTO Policy: Transparent and uniform policy of 20 days per year (unless more is designated by the law)
• Fitness: Gym on-site or annual (equivalent budget for all locations) reimbursement for gym membership or other fitness activities
• Meal Vouchers: Monthly allowance for meal vouchers - per regional policy
• Remote Work Allowance: Remote work allowances (for employees with no local office)
• Learning & Development: Yearly budget for AI online courses, classes, seminars, or other developmental activities (per calendar year, based on company policy)
• Work from Abroad: We offer eligible employees the opportunity to work from abroad for a limited period each year

Bachelor’s degree in Business, Marketing, or a related fieldKnowledge of Payroll, HRIS, or Fintech industriesProficiency with CRM software, project management tools, and AI-powered productivity solutionsStrong organizational and time management skillsClient-focused with a passion for outstanding serviceStrong analytical and problem-solving abilitiesExcellent interpersonal and communication skills2+ years of experience in Account ManagementDemonstrated ability to leverage AI tools to improve customer engagement, business analysis, communication, and operational efficiencyCollaborative team player adaptable to a fast-paced environment