SaaS Account Manager

Fox Talent; Madrid; Híbrido; EUR 40.000 - 60.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Private health insurance

Birthday off

Work from anywhere 3 weeks per year

Hybrid working model (Madrid office +

Descripción de la vacante

Fox Talent is expanding its Madrid-based commercial team and seeking an Account Manager to own and grow an existing book of clients. You will coordinate with Customer Success, Product and Sales to maximize value from the HR tech platform and identify expansion opportunities.

The role focuses on renewals, upsell, and building strong relationships with HR leaders across Europe and the US. Hybrid work from Madrid is available.

Formación

• Proven experience in Account Management or Customer Success in SaaS.
• Experience in HR Tech/HRIS or People/Talent platforms is a plus.
• Fluent English; Spanish a plus.
• Independent portfolio management with a consultative approach.
• Strong communication and stakeholder management; comfortable with HR leaders.
• Commercial mindset with growth opportunities; Madrid hybrid work.

Responsabilidades

• Own a portfolio of existing clients across Europe & US; post-sale lead.
• Drive renewals and upsell/cross-sell opportunities.
• Build trusted relationships with HR and People stakeholders.
• Run business reviews to demonstrate ROI and platform value.
• Monitor account health, address risk, and reduce churn.
• Collaborate with Customer Success and Product to feed client needs.
• Maintain pipeline and account data in the CRM.

Conocimientos

Account management

Customer success

SaaS experience

English fluency

Spanish (nice to have)

Relationship management

Strong communication

Herramientas

CRM

Descripción del empleo

Language: English speaking (Spanish a plus, not essential)

Our client is a fast-growing HR technology company whose SaaS platform helps businesses streamline people operations from onboarding and payroll to performance and engagement.

Backed by strong recent growth, they are expanding their Madrid-based commercial team and looking for an Account Manager to own and grow a portfolio of existing customers.

The Role

As Account Manager, you'll be the primary point of contact for a book of existing clients, responsible for retention, growth and satisfaction across the customer lifecycle. You'll work closely with Customer Success, Product and Sales to make sure clients get maximum value from the platform to identify opportunities to expand accounts.

What You’ll Do

• Own a portfolio of existing clients across Europe & US, acting as their main point of contact post-sale
• Drive renewals and identify upsell/cross-sell opportunities within your book of business
• Build strong, trusted relationships with HR and People stakeholders at client organisations
• Run regular business reviews to demonstrate ROI and platform value
• Monitor account health, proactively address risk, and reduce churn
• Collaborate with Customer Success and Product teams to feed back client needs
• Maintain accurate pipeline and account data in the CRM

What We're Looking For

• Proven experience in an Account Management, Customer Success, or similar client-facing revenue role SaaS experience strongly preferred
• Experience within HR Tech, HRIS, or People/Talent platforms is a strong advantage
• Fluent English (spoken and written) required; Spanish is a plus
• Comfortable managing a portfolio independently, with a consultative, relationship-first approach
• Strong communication and stakeholder management skills, confident presenting to HR leaders and decision-makers
• Commercially minded — able to spot growth opportunities without being purely transactional
• Based in or able to work hybrid from Madrid

What's On Offer

• Competitive base salary + commission/bonus structure
• Hybrid working model (Madrid office + remote flexibility)
Genuine career progression within a scaling SaaS business
• Private health insurance
• Birthday off
• Work from anywhere 3 weeks per year
• International client base and exposure to the wider European HR Tech market