Account Manager Spain

fonio.ai; Barcelona; On-site; EUR 65,000 - 90,000; Full time

Benefits offered by this job

On-site Barcelona

On-site Vienna

Fast decision-making

Top equipment provided

Job summary

Fonio.ai is seeking an Account Executive to manage and expand our existing customer base in a fast-scaling AI startup. You will own retention, upsell opportunities, renewals, and ensure customers derive maximum value from our AI phone agents.

You’ll collaborate with Product, Marketing & Customer Success to maintain a healthy pipeline, deliver measurable impact, and hit monthly and quarterly quotas through clear expansion motions.

Qualifications

• At least 1 year of experience in B2B SaaS sales, account management, or customer success (startup/scale-up a plus).
• Strong product and technology understanding; highly AI-savvy.
• Structured working style, ownership mindset, and customer focus.

Responsibilities

• Manage existing customer accounts and be the primary point of contact across the lifecycle.
• Lead review, discovery, and upsell conversations with current customers.
• Own expansion revenue through upgrades, add-ons, and renewals.

Skills

B2B SaaS sales

Account management

Customer success

Upselling / expansion

Job description

About Fonio

We grew from $1M to $10M ARR in under 12 months and now serve 10,000+ customers.

Fonio is Europe’s market leader for AI phone agents for SMBs. Now we’re expanding globally and into new products.

We move fast, take ownership, give direct feedback, and avoid politics and unnecessary meetings.

Join one of Europe’s fastest-growing companies.

Your Role

You actively manage our existing customer accounts and act as their primary point of contact across the entire customer lifecycle. Your focus is on continuously increasing the value our AI phone assistant delivers, expanding use cases, and identifying additional potential.

You regularly run review, discovery, and upsell conversations with existing customers, analyze their usage, and demonstrate how our AI can automation further processes and deliver measurable impact.

You own expansion revenue within your customer portfolio — from upgrades and add-ons to renewals — working toward clear monthly and quarterly quotas.

Alongside the commercial side, you carry a strong customer success component: you ensure customers are successfully onboarded, use the product optimally, and stay satisfied long-term. You bring market feedback back into the team in a structured way.

You work closely with Customer Success, Product, and Marketing, ensuring clean handovers, reliable forecasts, and a well-maintained pipeline in the CRM.

What To Expect

• Account Ownership: Responsibility for your own existing-customer portfolio with a clear focus on upsell & retention.
• Expansion Sales: Identifying and realizing growth potential within existing accounts.
• Customer Success Focus: Regular touchpoints, QBRs, and proactive support to maximize customer success.
• Pipeline & Forecast: Structured account planning, clean CRM maintenance, and reliable revenue forecasting.
• Teamwork: Close collaboration with Customer Success, Product, and Marketing.
• Impact: Actively shaping our account & expansion motion in a fast-scaling AI startup.

What We Offer

• €65,000 – €90,000 OTE (base + uncapped commission, depending on experience)
• On-site in Barcelona or Vienna
• Top equipment of your choice & extremely short decision-making paths
• Close collaboration with Product, Marketing & Customer Success
• A strong, scaling AI product with real customer value

What You Bring

• At least 1 year of experience in B2B SaaS sales, account management, or customer success (startup/scale-up a plus)
• Experience in upselling, renewals, or expansion revenue across existing customers
• Strong product and technology understanding; you're highly AI-savvy
• Structured working style, ownership mindset, and customer focus
• Native-level Spanish, confident in calls, reviews & demos

Application Process

• 15 min recruiter intro call
• 45 min content interview incl. a short case study
• 20 min conversation on culture, expectations & details