Account Manager (German Speaking) – Spain (Hybrid)

Lingo-nova; Barcelona; Sur place; EUR 23 876 - 30 000; Plein temps

Avantages offerts par ce poste

Relocation support

Referral program

Training & development

Career growth

Résumé du poste

Lingo-nova in Barcelona is seeking a German-speaking Account Manager focused on Customer Success and optimization of client accounts. You will nurture relationships, drive retention, and identify growth opportunities by improving services and processes.

Ideal candidates have 1–2 years in customer success or account management, a BA/BS, fluency in German and English, and strong communication. The role is on-site in Barcelona with potential hybrid work.

Qualifications

• 1–2 years of experience in Customer Success, Account Management, or client-facing role.
• BA/BS degree or equivalent practical experience.
• C2 level of German and proficient English.
• Strong communication, relationship-building, and problem-solving skills.
• Proven ability to work in a performance-driven environment.
• Strong organizational skills and ability to manage multiple accounts simultaneously.
• Excellent written and verbal communication skills.

Responsabilités

• Provide ongoing support and relationship management for new and existing clients.
• Build long-term partnerships and ensure high customer satisfaction.
• Proactively address client questions, concerns, and needs.
• Support clients in optimizing account performance and improving service quality.
• Manage a portfolio of accounts and monitor performance.
• Use CRM and CS tools to track progress and manage workflows.
• Meet outreach targets and engagement KPIs.
• Collaborate with internal teams to deliver results.

Connaissances

German (C2)

English (proficient)

Formation

BA/BS degree or equivalent

Outils

CRM (Salesforce)

Description du poste

German-Speaking Account Manager – Customer Success & Optimization
Location: Barcelona, Spain
Work Type: On-site (with potential hybrid model)
Schedule: Full-time (39h/week)

Job Description

We are looking for a German-speaking Account Manager to join a dynamic team in Barcelona. In this role, you will focus on customer success, retention, and account optimization, supporting clients while helping them improve performance and grow their business. You will build strong relationships with customers, optimize account performance, and identify opportunities for growth through product and process improvements.

Account Management & Client Success

• Provide ongoing support and relationship management for new and existing clients
• Build strong long-term partnerships and ensure high customer satisfaction
• Proactively address client questions, concerns, and needs
• Support clients in optimizing account performance and improving service quality

Pipeline Management

• Manage a portfolio of accounts and monitor account performance
• Use CRM and customer success tools to track progress and manage workflows
• Meet outreach targets and engagement KPIs
• Ensure consistent progress toward client growth and retention goals

Collaboration & Continuous Improvement

• Identify opportunities for account growth and operational improvements
• Collaborate with internal teams and stakeholders to deliver the best results
• Stay updated on industry trends and new tools
• Participate in training, development, and knowledge-sharing initiatives

Requirements

• 1–2 years of experience in Customer Success, Account Management, or a client-facing role
• BA/BS degree or equivalent practical experience
• C2 level of German and proficient English
• Strong communication, relationship-building, and problem-solving skills
• Proven ability to work in a performance-driven environment
• Strong organizational skills and ability to manage multiple accounts simultaneously
• Excellent written and verbal communication skills

Desirable Skills

• Experience using CRM platforms (e.g., Salesforce or similar tools)
• Background in hospitality, property management, or related industries
• Strong analytical and problem-solving abilities
• Ability to improve processes and identify opportunities for growth
• Emotional intelligence and strong interpersonal skills
• Solution-oriented mindset and proactive approach to challenges
• Ability to collaborate effectively within cross-functional teams

Salary & Benefits

• From 23.876,19 € (minimum) up to 30.000,00 € (maximum) base salary gross/year
• Up to €3,50, maximum bonus up to 4.290,00 € performance bonus/year
• Relocation support for candidates outside Spain
• Referral program with bonuses for successful referrals
• Continuous training, certifications, and career development opportunities
• Clear career growth path within an international environment
• Modern office location in Barcelona near the waterfront