AI-Driven Growth Account Manager

Papaya Global; Barcelona; Presencial; EUR 45.000 - 65.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Gym on-site / fitness reimbursement

Parental leave extensions

Birthday gift benefit

20 days PTO per year

Remote work allowance

Annual AI learning budget

Work from abroad program

Descripción de la vacante

Papaya Global is seeking an Account Manager in Barcelona to nurture and grow relationships within strategic accounts. You’ll collaborate with internal teams to drive revenue, manage partnerships, and address client needs while meeting SLAs.

Utilize AI-powered tools to enhance planning, business reviews, and risk detection, and identify upsell opportunities. A strong focus on KPIs and cross-functional teamwork will drive success in this fast-paced environment.

Formación

• Bachelor’s degree in Business, Marketing, or a related field.
• Strong organizational and time management skills.
• Excellent interpersonal and communication skills.
• 2+ years of experience in Account Management.
• Knowledge of Payroll, HRIS, or Fintech industries is a plus.
• Proficiency with CRM software and AI-powered productivity solutions.

Responsabilidades

• Nurture and grow client relationships within strategic-level accounts.
• Collaborate with Account Management Regional Lead to drive revenue and manage partnerships.
• Build and maintain strong client relationships, resolve escalations and meet SLAs.
• Identify upsell and cross-sell opportunities and support implementation of new solutions.
• Deliver exceptional service through regular business reviews and addressing client needs.
• Support RFPs and RFIs with proposals and customer presentations.
• Monitor account health, KPIs, risks, and opportunities; address challenges proactively.
• Leverage AI tools to enhance account planning, communications, and efficiency.
• Use playbooks and best practices to optimize client interactions and account processes.

Conocimientos

Relationship-building

AI tools

CRM software

Project management

Time management

Analytical thinking

Communication

Team collaboration

Educación

Bachelor’s degree in Business/Marketing or related field

Herramientas

CRM software

AI-powered productivity tools

Project management tools

Descripción del empleo

Papaya Global is seeking an Account Manager in Barcelona to nurture and grow relationships within strategic accounts. You’ll collaborate with internal teams to drive revenue, manage partnerships, and address client needs while meeting SLAs.

Utilize AI-powered tools to enhance planning, business reviews, and risk detection, and identify upsell opportunities. A strong focus on KPIs and cross-functional teamwork will drive success in this fast-paced environment.