Account Manager - SMB Barcelona

Enginy; Barcelona; On-site; EUR 40,000 - 60,000; Full time

Benefits offered by this job

Competitive salary

Performance bonuses

Flexible remuneration

Pension plan

Short Fridays

Work-from-home allowances

Gym discount

Continuous learning opportunities

Job summary

Enginy, a Barcelona-based startup, is looking for an Account Manager to drive customer retention and expansion. You’ll manage a significant portfolio of B2B SaaS accounts, implementing innovative engagement strategies while collaborating closely with Sales, Marketing, and Customer Success teams.

This role entails designing automated programs to boost account growth and efficiently managing customer engagement through various contact points. The ideal candidate brings a proactive mindset and experience in B2B SaaS.

Qualifications

• 2–4 years in Customer Success or Account Management in B2B SaaS.
• Experience in managing large-volume portfolios or automated campaigns.
• Commercial track record with upselling and renewals.

Responsibilities

• Manage a large portfolio of B2B SaaS accounts.
• Design and execute one-to-many engagement programs.
• Collaborate with Sales for seamless account transitions.

Skills

Customer Success experience

B2B SaaS knowledge

Proficiency in Spanish and English

Proactive mindset

Job description

Enginy is a Barcelona‑based startup on a mission to revolutionize how B2B sales and prospecting teams operate. Our cutting‑edge AI‑driven lead generation technology empowers sales teams to focus on what truly matters: selling. By automating manual prospecting, we help optimise workflows, ensuring a predictable and scalable sales pipeline – no wasted time, just results. After raising €5 M in seed funding, we are scaling our teams and expanding into key markets.

About the Role

We're hiring an Account Manager to own the retention and expansion of a large portfolio of customers. You'll design and run programs that serve hundreds of accounts efficiently, step in for high‑stakes moments, and use AI tooling to automate repetitive tasks to free up time for high‑value customer‑facing interactions.

You’ll work closely with Customer Success, Product, Marketing, and Sales: feeding churn patterns and activation gaps back into team playbooks, translating customer signals into actionable product input, co‑developing campaigns with Marketing that are timed to where customers actually are and closing the loop with Sales to refine our GTM strategy.

This is an early team. You won’t inherit a playbook, you’ll write one, and the teams above will be part of how you do it.

What You'll Own

Scaled Customer Engagement

• Manage a large portfolio of B2B SaaS accounts through digital‑first, programmatic touch points that drive activation, adoption, and expansion.
• Design and execute one‑to‑many programs—email campaigns, webinars, office hours, automated sequences—that reach customers at scale without losing quality.
• Identify when strategic, human intervention is needed (activation, risk, renewal, expansion) and step in decisively.

Commercial Growth

• Own renewals and lead upsell and cross‑sell conversations across your book.
• Run QBRs with key accounts to uncover growth potential and reinforce value.
• Collaborate with Sales on handoffs, co‑develop account plans, and ensure seamless transitions from new to renewing.

Playbook & Process Building

• Build activation sequences, expansion playbooks, and engagement templates that work across a diverse customer base.
• Automate repetitive touch points so your time is spent where it actually moves the needle.
• Share what's working across the CS team—improving everyone's efficiency, not just your own.

Operational Excellence

• Keep CRM data and renewal timelines accurate and actionable.
• Channel customer insights back to Product: aggregate signals from your programs, not just individual calls.
• Work cross‑functionally with internal teams to unblock customers and close gaps.

What We're Looking For

Must‑haves

• 2–4 years in Customer Success or Account Management in B2B SaaS.
• Experience working within or alongside a scaled CS motion—large‑volume portfolios, digital programs, or automated campaigns (you don't need to have built the system, but you need to have operated inside one).
• Commercial track record: you've owned renewals and had real upsell and expansion conversations, not just flagged opportunities.
• Proactive, ownership‑driven mindset: you spot problems before customers raise tickets and act without waiting to be asked.
• Proficiency in Spanish and English.

Nice‑to‑haves

• You've built playbooks, onboarding sequences, or CS processes from scratch.
• Experience with outreach campaigns or marketing automation tools.
• Comfortable engaging technical buyers in a commercial context.
• You've used AI tools to work faster — and you're curious about doing more of it.

What we offer

• Competitive salary tailored to your experience.
• Enticing performance bonuses that you won’t see elsewhere.
• Flexible remuneration through Cobee.
• Pension plan through Arca.
• Short Fridays all year round and extra days of vacation for your birthday and anniversary.
• Yearly work‑from‑home allowance (24 days for customer‑facing functions / 48 days for product & engineering and admin).
• Full work‑from‑anywhere weeks during August & the end of the year.
• A discount on a premium gym (with spa access) just a step away.
• Free fresh fruit to help you care for your health.
• Continuous learning, including mentoring, coaching, workshops, and opportunities to attend SaaS conferences.
• Career growth opportunities, as we won’t let your dedication and results go unnoticed.
• Team gatherings and celebrations.
• A collaborative culture that fosters hard work, teamwork, transparency, and respect, encouraging open communication and a positive environment where your voice matters.

If you’re not sure you meet 100% of the requirements — we still want to hear from you.

Research shows that candidates from underrepresented groups often self‑select out even when they’re a strong match. If this role excites you and you believe you can make an impact at Enginy AI, we encourage you to apply.