Croatian Speaker in Sofia — Paid Relocation Package

Mercier Consultancy Group; España; Presencial; EUR 13.000 - 20.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Fully Paid Relocation

Monthly Performance Bonus

Health Insurance

Fully Paid Training

Career Growth

Descripción de la vacante

Mercier Consultancy Group is seeking motivated Croatian-speaking professionals for a Customer Support role in Bulgaria, on-site in Sofia. The position offers a fully paid relocation package and comprehensive training to help you start strong in a dynamic, multilingual environment.

Expect friendly onboarding, opportunities for growth, and a competitive monthly salary in the Bulgarian market. You will handle inquiries, resolve issues, and ensure client satisfaction while collaborating with a

Formación

• Fluent Croatian (spoken and written) is essential.
• Good command of English for internal communication and training.
• EU passport holders only; relocation is provided.
• Experience in customer support or related field is a plus; full training provided.

Responsabilidades

• Provide high-quality Croatian-speaking customer support via phone, email, and chat.
• Answer queries, resolve complaints, and provide accurate product information.
• Identify customer needs and guide them through solutions with empathy.
• Log and track all interactions in the CRM system.
• Escalate complex issues to internal teams for resolution.
• Collaborate with team to maintain high service standards and meet targets.
• Contribute feedback to improve processes within the support team.
• Stay updated on product knowledge and procedures for accurate assistance.

Conocimientos

Croatian language proficiency

Customer service

Excellent communication

English for internal use

CRM navigation

Problem solving

Team player

Herramientas

CRM systems

Descripción del empleo

Mercier Consultancy Group is seeking motivated Croatian-speaking professionals for a Customer Support role in Bulgaria, on-site in Sofia. The position offers a fully paid relocation package and comprehensive training to help you start strong in a dynamic, multilingual environment.

Expect friendly onboarding, opportunities for growth, and a competitive monthly salary in the Bulgarian market. You will handle inquiries, resolve issues, and ensure client satisfaction while collaborating with a