Global Supply Manager - Live Events

Hellotickets; Madrid; Híbrido; EUR 40.000 - 60.000; Jornada completa

Descripción de la vacante

A remote travel company is seeking a business/operations profile to manage partnerships and scale live-events supply across 29 markets. Responsibilities include negotiating contracts, activating supplies via API integrations, and working cross-functionally with teams. A degree in Business or Operations, along with 4-6+ years in operational roles, and fluency in English are required. The role offers a fully remote position for candidates based in Spain.

Servicios

4-Day Work Week

Access to co-working spaces

Annual Hellotickets Credit

Wellhub Membership

Flexible Compensation

Formación

• Preferred: experience in ticketing/secondary ticketing and a solid grasp of its dynamics.
• 4–6+ years in partner/supply/BD or operations roles with contract ownership.
• Comfort working with API-driven integrations alongside tech teams.
• Fluency in English (written and spoken).

Responsabilidades

• Manage relationships with right holders, key sellers, and distribution platforms.
• Coordinate API integrations with direct sellers.
• Partner with Product/Marketing/Content for key launches and campaigns.
• Define operational and fulfillment flows with Customer Experience for new providers.
• Track secondary ticketing dynamics and identify gaps/opportunities.
• Monitor supplier KPIs and propose actions.

Conocimientos

Strong analytics

Negotiation

Stakeholder management

Educación

Degree in Business, Operations, or similar

Herramientas

Advanced Excel/Sheets

Notion

Slack

Metabase

ChatGPT

Descripción del empleo

The Role

We’re hiring a commercially minded business/operations profile to scale live-events supply across 29 markets. You will own and grow partnerships with right holders, major sellers, and B2B distribution platforms, and activate direct supply via API integrations. You’ll negotiate contracts, secure inventory, and ensure listings are reliable, competitively priced, and ready to sell—working cross-functionally with Content, Marketing, and Product.

What you’ll do

• Partnership ownership: manage relationships with right holders, key sellers, and distribution platforms; handle contracting, terms, pricing, renewals, and compliance.

• Supply activation & optimization: coordinate API integrations with direct sellers; ensure availability, map accuracy, and pricing quality.

• On-sale readiness: partner with Product/Marketing/Content to prep key launches and campaigns.

• Ops & fulfillment design: define operational and fulfillment flows with Customer Experience (CX) for new providers (platforms and sellers).

• Market intelligence: track secondary ticketing dynamics (pricing, fees, risk, competitive moves) and identify gaps/opportunities.

• Performance reporting: monitor supplier KPIs and margin, propose actions.

What you bring

• Degree in Business, Operations, or similar.

• Preferred: experience in ticketing/secondary ticketing and a solid grasp of its dynamics.

• 4–6+ years in partner/supply/BD or operations roles with contract ownership.

• Comfort working with API-driven integrations alongside tech teams.

• Strong analytics, negotiation, and stakeholder management.

• Full fluency in English (written and spoken).

Nice to have

• Advanced Excel/Sheets; Notion, Slack, Metabase, and ChatGPT.

• Bias to execution over process; pragmatic and hands‑on.

Why Hellotickets:

• 4-Day Work Week 🌟: A true 4-day work week (because we love what we do, but we also love time off!)
• Driven, Global Team 🌍: Join a team of smart, motivated professionals from around the world. We foster a purpose-driven culture where you're encouraged to do your best work and make a meaningful impact.
• Remote Work in Spain 🏡: Work from anywhere in Spain, with flexibility to suit your needs.
• Co‑Working Spaces: Prefer an office? Enjoy access to our co‑working spaces in Madrid and Barcelona—furry friends welcome!
• Hellotickets Credit: Receive €200 annually to enjoy Hellotickets events and experiences.
• Wellhub Membership 💪: Access to health apps with an optional upgrade for gyms, wellness centers, and studios across Spain.
• Flexible Compensation: Access to Cobee to customize tax‑efficient benefits like restaurants, transport, and more in Spain.

📍 Note: This is a fully remote position; however, the candidate must be based in Spain and hold a valid work permit.

About us:

Hellotickets is a full‑remote travel company that is building the largest global marketplace for travel experiences — from a Broadway musical show to a football game in London. In 2025, Hellotickets sells over €100 million worth of experiences worldwide. The platform is already present in 25 countries, all with their local currencies and payment methods.

We are proud to have an inclusive workplace environment that will foster your development no matter your gender, civil status, family status, sexual orientation, religion, age, disability, education level, or race.