Global Service Provider Manager

JING DONG DEVELOPMENT SPAIN SLU; Madrid; Presencial; EUR 70.000 - 90.000; Jornada completa

Descripción de la vacante

JD Logistics is seeking an organized Service Provider Management expert to oversee relationships with third-party providers, ensuring high-quality and cost-effective services across the supply chain.

The role requires a Bachelor’s degree and 5+ years in provider management, with strong negotiation, analytics, and stakeholder communication. You will engage with procurement, operations, and legal teams to optimize performance and cost structures.

Formación

• Bachelor's degree in Business Administration, Supply Chain Management, or related field.
• 5+ years in service provider management, vendor management, or procurement.
• Proven track record managing complex third-party relationships.
• Strong negotiation and contract management skills.
• Data-driven, analytical with strong communication.

Responsabilidades

• Develop and implement strategies for effective service provider selection, onboarding, and ongoing performance management.
• Negotiate and manage SLAs and contracts with various service providers.
• Monitor and evaluate service provider performance against KPIs; implement improvements.
• Conduct regular business reviews with service providers to discuss performance and issues.
• Identify risks and develop mitigation strategies related to service providers.
• Collaborate with internal teams (procurement, operations, legal) to align strategies.
• Stay aligned with industry best practices and trends in service provider management.
• Manage budgets related to service provider costs and identify cost-optimization opportunities.
• Resolve escalated issues and disputes with service providers promptly.

Conocimientos

Negotiation

Contract management

Analytical thinking

Communication

Stakeholder management

Educación

Bachelors in Business Administration / Supply Chain

Herramientas

Service management software

Descripción del empleo

JD Logistics is seeking an organized Service Provider Management expert to oversee relationships with third-party providers, ensuring high-quality and cost-effective services across the supply chain.

The role requires a Bachelor’s degree and 5+ years in provider management, with strong negotiation, analytics, and stakeholder communication. You will engage with procurement, operations, and legal teams to optimize performance and cost structures.