Service Provider Operations Coordinator with Mandarin

JD.COM; Madrid; On-site; EUR 42,000 - 62,000; Full time

Job summary

JINGDONG Logistics in Madrid seeks a Service Provider Operations Coordinator to oversee third-party providers across Spain. You will optimize performance, manage contracts, and ensure high-quality service delivery within a fast-paced ecommerce environment.

The role requires 2+ years in service provider or logistics management, strong negotiation and data-driven decision skills, and fluency in Mandarin, English, and Italian.

Qualifications

• Bachelor's degree in Logistics, Supply Chain Management, Business Administration or related field.
• Minimum of 2 years of experience in service provider management, logistics operations, or supply chain management, preferably in an e-commerce or retail environment.
• Proven track record of successfully managing and optimizing third-party service provider relationships.
• Fluency in Mandarin, English, and Italian are required.
• Ability to analyze complex data, identify trends, and make data-driven decisions.
• Excellent negotiation, communication, and interpersonal skills.
• Proficiency in project management and process improvement methodologies.

Responsibilities

• Develop and implement strategies for service provider selection, onboarding, and ongoing performance management.
• Negotiate and manage contracts, SLAs, and KPIs with service providers.
• Monitor and analyze service provider performance against KPIs and SLAs, identifying areas for improvement and implementing corrective actions.
• Conduct regular performance reviews and business meetings with service providers to foster relationships and drive continuous improvement.
• Identify and resolve operational issues and disputes with service providers in a timely and effective manner.
• Collaborate cross-functionally with internal teams (e.g., logistics, procurement, finance) to ensure seamless integration of service provider operations.
• Drive cost optimization initiatives related to service provider engagement without compromising service quality.
• Stay abreast of industry best practices and technological advancements in service provider management.
• Prepare and present reports on service provider performance and operational metrics to senior management.
• Ensure compliance with all relevant regulations and company policies regarding service provider operations.

Skills

Negotiation

Communication

Interpersonal skills

Data analysis

Project management

Process improvement

Problem-solving

Education

Bachelor's degree in Logistics, Supply Chain Management, Business Administration

Master’s degree preferred

Job description

Job Summary

The Service Provider Operations Coordinator will be responsible for overseeing and optimizing the performance of third-party service providers across JD Logistics and supply chain operations in Spain. This role focuses on ensuring efficient, cost-effective, and high-quality service delivery.

Job Responsibilities

• Develop and implement strategies for service provider selection, onboarding, and ongoing performance management.
• Negotiate and manage contracts, service level agreements (SLAs), and key performance indicators (KPIs) with service providers.
• Monitor and analyze service provider performance against established KPIs and SLAs, identifying areas for improvement and implementing corrective actions.
• Conduct regular performance reviews and business meetings with service providers to foster strong relationships and drive continuous improvement.
• Identify and resolve operational issues and disputes with service providers in a timely and effective manner.
• Collaborate cross-functionally with internal teams (e.g., logistics, procurement, finance) to ensure seamless integration of service provider operations.
• Drive cost optimization initiatives related to service provider engagement without compromising service quality.
• Stay abreast of industry best practices and technological advancements in service provider management.
• Prepare and present reports on service provider performance and operational metrics to senior management.
• Ensure compliance with all relevant regulations and company policies regarding service provider operations.

Job Qualifications

• Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or a related field. Master’s degree preferred.
• Minimum of 2 years of experience in service provider management, logistics operations, or supply chain management, preferably within an e-commerce or retail environment.
• Proven track record of successfully managing and optimizing third-party service provider relationships.
• Strong understanding of logistics, warehousing, transportation, and last-mile delivery operations.
• Excellent negotiation, communication, and interpersonal skills.
• Ability to analyze complex data, identify trends, and make data-driven decisions.
• Proficiency in project management and process improvement methodologies.
• Fluency in Mandarin, English, and Italian are required.
• Ability to work independently and as part of a team in a fast-paced, dynamic environment.
• Strong problem-solving abilities and attention to detail.

Equal Employment Opportunity Statement

At JINGDONG Logistics, we’re committed to building a diverse and inclusive workplace where everyone can thrive. We’re proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other protected characteristic.