Global IT Support Specialist (Remote-Friendly)

Freightos (Tradeos, Ltd); Barcelona; On-site; EUR 36,000 - 48,000; Full time

Benefits offered by this job

Private Health Insurance

Ticket Restaurant

Flexible Remuneration options

Job summary

Freightos is seeking an IT Support Specialist to deliver technical support to our global team from our Barcelona office. You’ll join a collaborative IT group focused on keeping systems running smoothly and helping colleagues thrive.

Reporting to the IT Team Lead, you’ll troubleshoot across Windows and macOS, manage devices and access, and ensure secure, well-documented support across locations worldwide. Fluency in English and Spanish is essential for this fast-paced role.

Qualifications

• 4+ years in IT Support, Service Desk, or Desktop Support within a business environment.
• Strong troubleshooting skills across Windows, macOS, hardware, networking, cloud services, and SaaS applications.
• Experience with endpoint management, identity and access management, device provisioning, and asset management.
• Good understanding of networking fundamentals (TCP/IP, DNS, DHCP, Wi‑Fi, VPN) and endpoint security concepts.
• Experience with ticketing systems and IT support best practices.
• Excellent communication and problem-solving skills.
• Professional proficiency in English and Spanish.
• Self-motivated, organized, and able to manage priorities in a fast-paced global environment.

Responsibilities

• Provide onsite and remote IT support to employees across multiple global locations.
• Troubleshoot hardware, operating systems, cloud productivity tools, user accounts, network connectivity, peripherals, and business applications.
• Manage employee onboarding, offboarding, device provisioning, account lifecycle, and access management.
• Configure, deploy, maintain, and troubleshoot Windows and macOS endpoints.
• Manage support tickets, ensuring timely resolution, documentation, escalation, and excellent customer service.
• Support endpoint management, software deployment, patching, device compliance, and asset lifecycle management.
• Assist with office network support, meeting room technology, backup operations, and endpoint security.
• Maintain IT documentation, contribute to global IT projects, and promote security best practices across the organization.

Skills

Windows troubleshooting

macOS support

Networking basics

SaaS applications

English and Spanish fluency

Ticketing systems

Tools

Google Workspace admin

Microsoft 365 admin

Endpoint management tools

Job description

Freightos is seeking an IT Support Specialist to deliver technical support to our global team from our Barcelona office. You’ll join a collaborative IT group focused on keeping systems running smoothly and helping colleagues thrive.

Reporting to the IT Team Lead, you’ll troubleshoot across Windows and macOS, manage devices and access, and ensure secure, well-documented support across locations worldwide. Fluency in English and Spanish is essential for this fast-paced role.