Global HR Service Delivery Product & Knowledge Lead

UL Solutions; Barcelona; On-site; EUR 70,000 - 110,000; Full time

Benefits offered by this job

Annual bonus

Annual paid leave

ULS University

Volunteer days

Flexible working arrangements

Job summary

UL Solutions seeks an HR Service Delivery Product and Knowledge Lead to own askHR, the global HR portal and knowledge ecosystem for over 15,000 employees. You will govern the service delivery experience, drive platform health, and lead digital change to shift behavior toward self-service.

You will manage content quality, governance, and analytics, partnering with regional teams to ensure consistent, compliant knowledge across regions and HR domains.

Qualifications

• Bachelor's degree or equivalent in a related field.
• Experience owning or leading a digital product or platform with roadmaps and outcomes.
• Experience with HR Service Delivery platforms such as ServiceNow and employee portals.

Responsibilities

• Own the HR service delivery experience end to end across askHR, cases, search, chat, workflows and automation.
• Drive the HRSD roadmap and prioritisation balancing employee experience, HR capacity, technical debt and risk.
• Partner with IT as primary business lead for the HRSD platform to achieve outcomes beyond configuration.

Skills

Product ownership

Stakeholder management

Analytical mindset

Clear employee voice

Content governance

Education

Bachelor's degree in HR, Business, Information Systems, Communications, Digital Content

Tools

ServiceNow Knowledge Management

Job description

UL Solutions seeks an HR Service Delivery Product and Knowledge Lead to own askHR, the global HR portal and knowledge ecosystem for over 15,000 employees. You will govern the service delivery experience, drive platform health, and lead digital change to shift behavior toward self-service.

You will manage content quality, governance, and analytics, partnering with regional teams to ensure consistent, compliant knowledge across regions and HR domains.