Customer Service Operation - French Speaking

ES00 Agilent Technologies Spain S.L.; Barcelona; Híbrido; EUR 28.000 - 34.000; Jornada completa

Descripción de la vacante

Agilent Technologies Inc. is seeking a Customer Service Representative to join our Barcelona office (WTC). You will support quotes, orders, and maintenance contracts while coordinating with Sales and Service Delivery to ensure a smooth customer experience.

The role requires strong English and French language skills, with Spanish a plus, and proficiency in Microsoft Office and CRM tools. A university degree is welcome but not mandatory; curiosity and teamwork are essential.

Formación

• Experience in a customer facing/service, business support or administrative position.
• Full proficiency in both English and French. Proficiency in Spanish would be a plus.
• A university degree or equivalent would be considered a plus, but is not required.
• Good knowledge of/experience with Microsoft Office tools, especially Excel.
• Strong computer and systems skills with emphasis in SAP, Salesforce or CRM tools would be an advantage.

Responsabilidades

• Processing quotes and orders with accuracy and responsiveness.
• Interfacing with sales and customers to provide information, solve problems, and support pre-sales and post-sales activities.
• Serving as a liaison between customers and internal teams to resolve inquiries.
• Managing end-to-end customer experience in line with processes and compliance.
• Identifying and communicating process improvements to management.
• Performing routine administrative customer service duties using prescribed procedures.

Conocimientos

Customer service

English

French

Time management

Communication

Educación

Bachelor's degree or equivalent

Herramientas

SAP

Salesforce

CRM tools

Excel

Descripción del empleo

Job Description Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agilent enables customers to gain the answers and insights they seek -- so they can do what they do best: improve the world around us.

Are you passionate about customer experience and ready to impress? Join an exciting, fast-paced team of people creating customer service experience with Agilent Technologies! As our new Customer Service Representative, you will be part of an international and multicultural team who works closely with Sales representatives, from quotation creation to the activation of maintenance service contracts in SAP.

Your key responsibilities will be:

• Processing formal quotes and orders, where accuracy and responsiveness are critical.
• Interfacing with sales and customers to provide accurate information, solve problems, and serve in a variety of pre-sales and post-sales functions.
• Serving as a liaison between customers and appropriate internal organizations such as sales, service delivery, collections to resolve customer inquiries.
• Managing and coordinating the end-to-end customer experience by applying broad knowledge of customer situations, company processes and compliance requirements.
• Identifying and communicating process improvement opportunities to management.
• Performing routine administrative customer service duties using prescribed procedures.

This position is based in our offices in Barcelona (WTC), where partial remote work would be an option (up to 2 days a week).

Qualifications

We are looking for a motivated individual with the following background:

• Experience in a customer facing/service, business support or administrative position
• Full proficiency in both English and French. Proficiency in Spanish would be a plus.
• A university degree or equivalent would be considered a plus, but is not required.
• Good knowledge of/experience with Microsoft Office tools, especially in Excel
• Strong computer and systems skills with emphasis in SAP, Salesforce or CRM tools would be an advantage

On a personal level, you are proactive, autonomous and a team player. You also have great communication skills and strong time management skills, with the ability to multitask and prioritize effectively, detailed oriented. You demonstrate initiative and a strong sense of ownership.

Other than great training opportunity, Agilent offers:

• A role among passionate colleagues, in a growth orientated and inclusive environment. You will discover a caring and fast paced environment, built on integrity, sharing and trust!
• Career development opportunities in an international company
• Competitive compensation and benefits package
• Permanent contract in a fast-growing global company
• Company pension scheme
• Private health care

Additional Details This job has a full time weekly schedule. Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locations

Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.

Travel Required: No Shift: Day Duration: No End Date Job Function: Customer Service Graduate and Student Career Site Visit our career site and learn more about Agilent Watch our video playlist to get a glimpse of life at Agilent! As a global leader in laboratory and clinical technologies, we are passionate about bringing great science to life. Our commitment to quality and innovation supports cutting-edge life science research, patient diagnostics, and ensures the safety of water, food, and pharmaceuticals. As scientists and clinicians pursue small, everyday advances and life-changing discoveries, we provide trusted answers to their most critical questions and challenges. Leveraging more than 50 years of expertise, we create advanced instruments, software, and consumables supported by teams of highly skilled and knowledgeable people. With 18,000 employees around the world, our global reach and comprehensive solutions provide the most reliable and accurate results, as well as optimal scientific, economic, and operational outcomes. We work collaboratively with our customers on their journey to make a real difference in human lives. Our culture is founded on trust, respect, and uncompromising integrity, and we pride ourselves on being a dynamic and inclusive workplace that celebrates diversity and fosters innovation. We can’t wait for you to join us as we continue our mission to improve the world around us.

Information about Agilent is available at Agilent.com.