Gestor de Operaciones de Flotas en Call Center- Contitrade Spain

Continental; España; Presencial; EUR 18.000 - 30.000; Jornada completa

Descripción de la vacante

Continental is seeking front-office and back-office support staff in a call center environment in Spain. The role involves attending calls, providing service solutions, and resolving vehicle-management incidents while working proactively within a team.

The position requires multitasking across FrontOffice and BackOffice tasks, invoicing of goods and services, and experience with phone customer service. Proficiency in Microsoft Office is expected.

Formación

• Experience in a call center or customer service environment.
• Ability to multitask across FrontOffice and BackOffice tasks.
• Familiarity with invoicing goods and services.

Responsabilidades

• Attend incoming and outgoing calls in a call center environment.
• Provide services and solutions to customer needs.
• Resolve incidents in vehicle management as needed.
• Collaborate proactively within a team.
• Invoicing goods and services to customers.
• Handle multitasking across FrontOffice and BackOffice.
• Phone customer service experience is preferred.
• Proficient use of Microsoft Office.

Conocimientos

Call center experience

Customer service

Teamwork

Invoicing

Microsoft Office

Herramientas

Microsoft Office

Descripción del empleo

Continental develops pioneering technologies and services for sustainable and connected mobility of people and their goods. Founded in 1871, the technology company offers safe, efficient, intelligent and affordable solutions for vehicles, machines, traffic and transportation. In 2021, Continental generated sales of €33.8 billion and currently employs more than 190,000 people in 58 countries and markets. On October 8, 2021, the company celebrated its 150th anniversary.

With its premium portfolio in the car, truck, bus, two-wheel and specialty tire segment, the Tires group sector stands for innovative solutions in tire technology. Intelligent products and services related to tires and the promotion of sustainability complete the product portfolio. For specialist dealers and fleet management, Tires offers digital tire monitoring and tire management systems, in addition to other services, with the aim of keeping fleets mobile and increasing their efficiency. With its tires, Continental makes a significant contribution to safe, efficient and environmentally friendly mobility.

Front-office and back-office tasks

• Calls (in&out) attendance in a call center environment
• Provide services and solutions to our customer´s needs
• To solve incidents in the vehicles´ management
• To work proactively in a team
• Invoicing goods and services to our customers
• Frequent multitask (BackOffice & FrontOffice)
• Phone Customer Service experience requested
• Microsoft Office user level