German speaking User Support Coordinator Remote in Spain

Cbtalents; Alicante; Híbrido; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

A dynamic customer service company is seeking a German speaking User Support Coordinator to assist customers with tech products. The role is remote across mainland Spain or hybrid from Barcelona. Candidates should be fluent in German and English, with skills in audio products and tech support. Full-time position with a competitive salary and performance bonus.

Servicios

Competitive base salary

Full paid training

Work-from-home setup

Performance bonus

Formación

• Fluency in German and solid command of English.
• Great communication and customer care skills.
• Experience or interest in audio products and tech.

Responsabilidades

• Assist customers through incoming support requests.
• Troubleshoot technical issues with audio products.
• Keep users updated with the resolution process.

Conocimientos

Fluency in German

Strong English communication

Customer care skills

Interest in audio products

Experience in tech support

Herramientas

Windows

macOS

Descripción del empleo

German speaking User Support Coordinator Remote in Spain

Job Openings German speaking User Support Coordinator Remote in Spain

About the job German speaking User Support Coordinator Remote in Spain

Remote Customer Service Representative – Tech & Audio Support (Spain, Mainland Only)

Remote from anywhere in mainland Spain (excluding islands) or hybrid from our Barcelona office
Full-time · Temporary contract

Join a dynamic, multilingual team supporting innovative brands across industries like technology, travel, fashion, and finance.

What’s in it for you?

• Competitive base salary 19,634 euros gross/year+ performance bonus
• Full paid training (no prior experience needed!)
• Work-from-home setup available across mainland Spain
• Hybrid if you live in Barcelona
• 39h/week schedule: Monday–Friday between 09:00 and 20:00
• Assist customers through incoming support requests
• Troubleshoot incidents requiring deeper technical know-how
• Resolve issues related to specialized products like SoundTouch
• Keep users updated with resolution progress

What we’re looking for:

• Fluency in German and a solid command of English
• Great communication and customer care skills
• Experience or interest in audio products, wireless networking & live music tech
• Familiarity with Windows and macOS
• Prior experience in tech support or a fast-paced customer service role

Please note: Remote work is only available from mainland Spain. Applications from residents in the islands unfortunately cannot be considered for remote roles.