German Speaking Customer Advisor

Ignite.; Madrid; Presencial; EUR 21.000 - 25.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Private health insurance

Life insurance

KPI bonus up to €1,200

Career growth

Descripción de la vacante

Ignite in Madrid is seeking fluent German-speaking Customer Advisors for an on-site banking project. Join an international team and support customers via phone, email and chat, helping them manage accounts, transactions and digital tools.

Requirements include native or near-native German and at least B2 Spanish, excellent communication, EU work authorization, and willingness to relocate to Madrid. We offer 40-hour full-time or 30/35-hour part-time contracts with onboarding and a KPI bonus.

Formación

• Fluency in German (C1/C2) and Spanish (B2 minimum).
• Excellent verbal and written communication for customer interactions.
• Willingness to relocate to Madrid and EU work authorization.
• Prior banking experience is a plus, but not required.

Responsabilidades

• Expert support: assist German-speaking customers via phone, email, and chat regarding accounts, transactions, and digital banking tools.
• Problem solving: identify customer needs and provide accurate, timely solutions.
• Security & compliance: maintain data privacy and adhere to banking protocols for secure transactions.
• Language integration: use Spanish to navigate internal systems and collaborate with local teams.

Conocimientos

German language

Spanish (B2)

Customer service

Communication skills

Herramientas

Banking software

Descripción del empleo

• Location: Madrid, Spain (100% On-site)
• Project: International Fintech & Banking
• Language Requirements: German (Fluent/Native) & Spanish (B2 Minimum)

The Opportunity

Are you a fluent German speaker looking to build a career in the heart of Spain's capital? We are looking for motivated Customer Advisors to join our growing banking project in Madrid. Whether you are seeking a full-time role or flexible part-time hours, this is your chance to join a dynamic, international team in a world-class metropolitan hub.

In this role, you will serve as the primary point of contact for a leading banking institution, helping customers manage their finances and navigate digital platforms with professionalism and precision.

What You'll Do

• Expert Support: Assist German-speaking customers via phone, email, and chat regarding accounts, transactions, and digital banking tools.
• Problem Solving: Identify customer needs and provide accurate, timely solutions.
• Security & Compliance: Maintain high standards of data privacy and adhere to banking protocols to ensure secure transactions.
• Language Integration: Utilize your B2 Spanish skills to navigate internal systems and collaborate with local departments.

Training & Development

We ensure you are fully prepared before taking live requests through a comprehensive onboarding program:

• Initial Duration: First 5 weeks
• Schedule: 09:00–15:00 initially, transitioning to your agreed standard schedule
• Content: Deep dive into banking software, financial regulations, and service excellence

Working Hours & Options

We offer full-time and flexible part-time contracts to fit your lifestyle. Select your preferred fixed schedule prior to starting:

• Contract Types: 40-hour full-time standard, or 30-hour and 35-hour part-time options
• Morning Shift: 07:00–16:00
• Afternoon Shift: 14:00–24:00
• Night Shift: 22:00–07:00

Candidate Profile

• Language Skills: Native or near-native German (C1/C2) and intermediate Spanish (B2 minimum).
• Communication: Exceptional verbal and written communication skills with a customer-centric tone.
• Mindset: A positive, proactive attitude. Prior banking experience is a plus, but not required.
• Residency: Currently based in or willing to relocate to Madrid, with valid EU work authorization.

Compensation & Benefits

• Base Salary: €22,800 gross annual pay (pro-rated for part-time schedules)
• Performance Bonus: Up to €1,200 annual KPI bonus
• Health & Wellness: Comprehensive private health insurance and life insurance
• Career Growth: Clear progression pathways into Team Lead, Quality Analyst, or Trainer roles
• Work Culture: A vibrant, multicultural environment in one of Europe's most dynamic cities