Customer Success Manager (Spain)

Virtuagym; Valencia; Remote; EUR 45,000 - 65,000; Full time

Benefits offered by this job

Gym membership allowance

Family gym discount

Crossfit classes

Pension plan

OpenUp coaching

Knowledge exchange sessions

Company events

Work equipment

Work from home allowance

Job summary

Virtuagym is looking for a Customer Success Manager to manage a mid-market portfolio across Spain & Iberia. You will lead onboarding, drive adoption across multiple locations and partner with Sales, Product and Support to ensure customer success.

Fluent English and native-level Spanish are required, with strong project management and ownership mindset. This is a full-time remote role based in Spain, with growth opportunities in a fast-paced SaaS environment.

Qualifications

• Full professional fluency in English (written & spoken).
• Native-level Spanish or full professional fluency, both written and spoken.
• Strong project management and cross-functional collaboration skills.

Responsibilities

• Own onboarding and implementation for mid-market customers across locations.
• Guide customers to maximize value from Virtuagym and drive adoption, retention and growth.
• Collaborate with sales, product and support teams to ensure customer success.
• Proactively identify expansion opportunities and reduce churn through risk management.
• Be the voice of the customer, collecting feedback and driving improvements.

Skills

English fluency

Spanish fluency

Project management

Ownership mindset

Job description

• Ready to own strategic customer relationships and help some of the leading fitness businesses in Spain & Iberia get more value from Virtuagym?
• As Virtuagym keeps on growing, we are now looking for a full-time Spanish-speaking Customer Success Manager (post-sale) working remotely from Spain
• We already partner with several market leaders in this market. To support our growing customer base, we’re adding a second Customer Success Manager for the Spanish market, focussing primarily on the mid-market segment
• You will be the first point of contact for your portfolio and play a key role in helping these customers achieve success with Virtuagym. Will you join us in our quest to make the world a healthier and happier place?
• We’re a passionate, driven team with a strong focus on growth and delivering outstanding results. At Virtuagym, we cultivate a high-performance culture built on dedication, ownership and driving excellence
• As our Customer Success Manager - Spain & Iberia, you will own and develop relationships with a portfolio focused primarily on mid-market fitness businesses operating 5 to 50 locations
• Your goal is simple: help your customers get maximum value from Virtuagym and build partnerships that last
• You’ll guide customers through onboarding and implementation, support them as they expand Virtuagym across multiple locations and continuously look for opportunities to improve adoption, retention and growth. Your portfolio may also include customers outside Iberia, whom you’ll support in English
• Our Customer Success team is spread across Europe, including Spain, the Netherlands and Germany, and works closely with colleagues in Medellín. You’ll collaborate with the CSM already supporting the Iberian market, as well as our Sales, Product and Support teams
• No two days will look exactly the same. After your daily stand-up, you might jump into a strategic conversation with a multi-location customer about the next phase of their rollout, discuss a newly launched feature with a Product Manager, lead an onboarding session for a new account and finish the day preparing for an upcoming quarterly or strategic business review
• Build trusted advisor relationships with customers, helping them achieve maximum value throughout their lifecycle
• Own onboarding, training and implementation for your mid-market accounts, coordinating rollouts across their locations
• Maintain a deep understanding of the Virtuagym platform and advise customers on the most relevant features for their goals
• Act as a product champion and drive adoption through expertise and proactive guidance
• Support the key contacts in your portfolio with their day-to-day requests
• Proactively identify expansion and growth opportunities within your customer base
• Increase renewals and reduce churn through early risk identification and mitigation
• Be the voice of the customer by collecting feedback, managing requests, improving NPS, and analysing customer insights

Benefits

• Monthly contribution to your gym membership
• Friends & family gym discount
• Free weekly crossfit classes
• Pension contribution
• 24/7 on-demand coaching with psychologists through the platform OpenUp
• Knowledge exchange sessions
• Awesome company parties & Friday drinks
• Workgear: laptop, screen, etc.
• Working from home allowance

If you’re a self-starter who embraces challenges, thrives in a fast-paced, dynamic environment and keeps going where others might stop, this could be the perfect role for you! In return, you’ll join a team where you can grow, develop, and truly unlock your full potentialStrong collaboration skills to work effectively with product, sales, support, and marketing teamsFull professional fluency in English, both written and spoken, to collaborate internationally and support customers from other marketsProven ability to position yourself as a trusted advisor to senior customer stakeholdersExperience in Customer Success or Account Management, managing a portfolio of customersNative-level Spanish or full professional fluency, both written and spoken [hard requirement]Solid project management skills and comfort working in a fast-changing environmentA proactive, self-starting mindset with a strong sense of ownershipImportant note: please do apply if you meet 70%+ of the criteria. At Virtuagym we hire great people, not just resumes. If you can’t check off a few requirements but are a fast learner, we’d love to hear from you!Have experience in a SaaS environmentLove the fitness industry