DACH & Intl Customer Success Consultant (Remote-Friendly)

Virtuagym; Bellprat; Hybrid; EUR 28,000 - 40,000; Full time

Benefits offered by this job

Remote-friendly

Pension scheme

Gym contribution

Work from abroad up to 12 weeks/year

OpenUp coaching

Job summary

Virtuagym, headquartered in the Netherlands, seeks a Customer Service Consultant for the DACH & International markets. You will deliver exceptional support to German- and English-speaking customers, nurture relationships, and drive long-term client success while collaborating with product teams.

The role is remote-friendly and located in the Netherlands, with opportunities to work from home and team events.

Qualifications

• Fluent written and spoken German; strong English communication skills.
• Based in the Netherlands or willing to relocate for this role.
• 0–2 years in a customer-facing role; SaaS CS experience preferred.

Responsibilities

• Provide exceptional support via email and phone to German- and English-speaking customers.
• Build relationships to enhance retention and drive client success.
• Investigate and resolve issues, coordinating with product teams as needed.
• Handle churn risks, cancellations and payment-related inquiries.
• Contribute to process improvements through feedback and project involvement.

Skills

German

English

Tech-savvy

Problem-solving

Time management

Detail-oriented

Job description

Virtuagym, headquartered in the Netherlands, seeks a Customer Service Consultant for the DACH & International markets. You will deliver exceptional support to German- and English-speaking customers, nurture relationships, and drive long-term client success while collaborating with product teams.

The role is remote-friendly and located in the Netherlands, with opportunities to work from home and team events.