German-Speaking SaaS Account Growth & Support

Perk; Barcelona; Presencial; EUR 45.000 - 65.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Equity

Private healthcare

Gym allowance

Mental health tool

Growth opportunities

Descripción de la vacante

Perk is seeking a Customer Success specialist to safeguard and grow our DACH client relationships. You will handle high-volume inbound inquiries, educate clients on new features, and drive account growth within a fast-paced SaaS environment.

Join a cross-functional team, advocate for customers, and help streamline processes. Native or advanced German and fluent English are required, with a passion for problem-solving and continuous learning.

Formación

• Experience in customer success or account management in a SaaS environment.
• Ability to manage high-volume inbound inquiries and prioritize.
• Strong communication skills in English and German.

Responsabilidades

• Manage a portfolio of high-volume inbound inquiries and act as the client advocate.
• Educate clients on new product features and improvements.
• Identify growth opportunities and streamline processes within accounts.
• Coordinate with technical teams to resolve issues and unblock customers.
• Understand the customer journey across Perk products and reduce recurring issues.

Conocimientos

Customer success

Account management

Problem-solving

Cross-functional collaboration

Communication

German (native/advanced)

English fluent

SaaS knowledge

Herramientas

CRM tools

Descripción del empleo

Perk is seeking a Customer Success specialist to safeguard and grow our DACH client relationships. You will handle high-volume inbound inquiries, educate clients on new features, and drive account growth within a fast-paced SaaS environment.

Join a cross-functional team, advocate for customers, and help streamline processes. Native or advanced German and fluent English are required, with a passion for problem-solving and continuous learning.