German-Speaking Customer Success Specialist – SMB Renewals

GRAITEC GROUP; Barcelona; Presencial; EUR 27.000 - 35.000; Jornada completa

Descripción de la vacante

Graitec is seeking a Customer Success Specialist (CSS) with German fluency to manage a high-volume SMB portfolio across the customer lifecycle, driving adoption, renewals and growth opportunities.

You will own renewal activities, identify upsell opportunities, monitor health signals, and collaborate with Sales, Support and Solutions teams to ensure value delivery via phone, email and digital channels. A data‑driven CRM mindset and SLA discipline are essential.

Formación

• Experience in high-volume customer-facing roles.
• Fluency in German and English required.
• Strong communication and KPI-driven performance.
• Comfort using CRM data, dashboards and playbooks to guide daily actions.

Responsabilidades

• Own renewal activities to support retention and recurring revenue.
• Identify upsell and cross-sell opportunities and document in CRM.
• Monitor customer health, product usage and engagement signals to prioritise outreach.
• Collaborate with Sales, Support and Solution teams to resolve needs and progress opportunities.
• Communicate with customers via phone, email and digital channels.

Conocimientos

German fluency

English fluency

CRM experience

Customer facing

Herramientas

CRM software

Dashboards

Descripción del empleo

Graitec is seeking a Customer Success Specialist (CSS) with German fluency to manage a high-volume SMB portfolio across the customer lifecycle, driving adoption, renewals and growth opportunities.

You will own renewal activities, identify upsell opportunities, monitor health signals, and collaborate with Sales, Support and Solutions teams to ensure value delivery via phone, email and digital channels. A data‑driven CRM mindset and SLA discipline are essential.