Account Manager Support - German Speaking - Perk

Perk; Barcelona; Presencial; EUR 45.000 - 65.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Equity

Private healthcare

Gym allowance

Mental health tool

Growth opportunities

Descripción de la vacante

Perk is seeking a Customer Success specialist to safeguard and grow our DACH client relationships. You will handle high-volume inbound inquiries, educate clients on new features, and drive account growth within a fast-paced SaaS environment.

Join a cross-functional team, advocate for customers, and help streamline processes. Native or advanced German and fluent English are required, with a passion for problem-solving and continuous learning.

Formación

• Experience in customer success or account management in a SaaS environment.
• Ability to manage high-volume inbound inquiries and prioritize.
• Strong communication skills in English and German.

Responsabilidades

• Manage a portfolio of high-volume inbound inquiries and act as the client advocate.
• Educate clients on new product features and improvements.
• Identify growth opportunities and streamline processes within accounts.
• Coordinate with technical teams to resolve issues and unblock customers.
• Understand the customer journey across Perk products and reduce recurring issues.

Conocimientos

Customer success

Account management

Problem-solving

Cross-functional collaboration

Communication

German (native/advanced)

English fluent

SaaS knowledge

Herramientas

CRM tools

Descripción del empleo

In this role you will safeguard and grow Perk’s DACH customer relationships by solving problems quickly, educating clients on new features, and driving account growth. You will work with cross-functional teams to streamline processes for high-volume inbound inquiries and build trust as the customer advocate and Perk evangelist. You’ll identify patterns, implement efficient workflows, and unlock opportunities within your portfolio. This entry-point role offers hands-on CRM, problem-solving, and process optimization in a dynamic SaaS environment.

• equity in Perk
• private healthcare or gym allowance
• mental health support tool
• growth and personal development opportunities
• Manage a portfolio of longtail customers with a high volume of inbound messages
• Act as the primary client advocate and coordinate with technical teams to resolve issues
• Educate clients on new product features and improvements
• Identify common problems across accounts and develop efficient processes to handle inbound inquiries
• Ensure recurring issues are reduced and understand the customer journey across Perk products
• Identify growth opportunities within the portfolio and foster partnerships
• Native or advanced level of German and fluent English
• Interest in the Travel industry and/or SaaS products
• Self-starter who thrives in a fast-paced, high-volume environment
• Customer-focused with a passion for problem-solving
• Team player with cross-functional collaboration mindset
• Willingness to incorporate AI and other technology to streamline work
• Basic commercial acumen to identify growth opportunities
• Motivation and hunger to learn
• customer-focused
• problem-solving
• team player
• proactive
• AI awareness and application