DACH Account Support & Growth - Travel & Spend SaaS

Perk; Barcelona; Híbrido; EUR 60.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Equity ownership

Vacation days & public holidays

Private healthcare or gym allowance

Life Insurance

Perk events

Descripción de la vacante

Perk is seeking an Account Manager Support DACH in Barcelona to ensure our customers in the DACH region feel supported and valued across Travel and Spend products. You will manage a large portfolio, solve issues quickly, and educate clients on new features.

Fluent German and English are essential. We value a proactive, customer-focused problem-solver who thrives in a fast-paced SaaS environment and can spot opportunities for growth through cross-sell while leveraging AI tools to streamline

Formación

• Native or advanced level of German and fluent English.
• Interest in the Travel industry and/or SaaS products.
• A self-starter who thrives in a fast-paced, high-volume environment.
• Customer-focused with a passion for problem-solving.
• A Team Player, keen to collaborate with cross-functional departments to resolve issues and improve processes.

Responsabilidades

• Manage a large portfolio of Longtail customers across Travel and Spend products with high-volume inbound messages.
• Advocate for clients within Perk and educate them on new features across Travel and Spend.
• Identify common problems and develop processes to handle high inbound flow.
• Gain deep understanding of Perk's Travel and Spend products to support customer journeys.
• Uncover growth opportunities and cross-sell between Travel and Spend.

Conocimientos

German

English

Customer-focused

Problem-solving

Team player

AI adoption

Cross-functional collaboration

Descripción del empleo

Perk is seeking an Account Manager Support DACH in Barcelona to ensure our customers in the DACH region feel supported and valued across Travel and Spend products. You will manage a large portfolio, solve issues quickly, and educate clients on new features.

Fluent German and English are essential. We value a proactive, customer-focused problem-solver who thrives in a fast-paced SaaS environment and can spot opportunities for growth through cross-sell while leveraging AI tools to streamline